[SOLVED]Realex Payment Plugin

[ioomi]

I am creating a website for a client using Virtuemart version 3.0.8 on Joomla 3.4.1 and have been testing everything before the website goes live. I am using the Realex plugin but, every time I try to put an order through I am getting the error message '508 Incorrect hash. Please check your code and the Developers Documentation' when it tries to go through to Realex. I have been in touch with Realex and, on their side, everything looks fine. I have confirmed the Merchant ID, Shared Secret and Sub Account are all correct with Realex, so they think it may be something on the Virtuemart side of it?

Thanks

[ioomi]

Been informed by Realex that the hash that is being generated is incorrect, any help as to how to change this would be great

[alatak]

Hello
Please give me the exact configuration you are using (not the credentials) and i will check if i can reproduce it.

[ioomi]

Hi,

Sorry, which configuration do you mean? What settings do you need to know?

Thanks

[ioomi]

Solved:
Realex have been back in touch The shared secret was not saving to the correct folder. Changed the configuration settings, which has fixed the issue.

[alatak]

Great

[ash]

Great

i am having the same issue could you let me know what realex asked you to in the configuration settings please thanks