VAT not being refunded (set up to do so via country)

[tomphillipspcs]

VAT not being refunded (set up to do so via country )

screenshot below - but it doesn;t ever seemed to have worked - any ideas why not?

[Jörgen]

Maybe clear default user group?
Maybe reveal, VM, Joomla etc versions?
Jörgen @ Kreativ Fotografi

[tomphillipspcs]

I've removed the dafault group - I'll let you know if that works

VirtueMart 3.6.10 10211
Joomla 3.9
PHP7.3.24

But this has been a long standing problem so it seems to be a configuration issue

main VAT works OK - snapshot enclosed