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PayPal Order

Started by daltan75, October 23, 2017, 22:26:05 PM

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daltan75

Hi great forum.
Please help me, Joomla 3.8.1 and VM 3.2.4

When my customer pay whit paypal, I don't receive order mail.... I'm going mad :'(
Why? My hosting says problem not is their....Paypal too.....where is the problem?

Please help me  :( :( :( :(

jenkinhill

You searched the forum for an answer? 

I assume that the shopper did not get an email either?

Usual reason is that PayPal returned a Pending order status, which will not generate an order email as Pending means "no payment yet". Or you have not set the right status under "Default Order Status to send email..." in Configuration/Emails

Check if emails are sent on changing the order status on the orders list.

Another (less commom) possibility is lack of sufficient PHP resources on the server to generate a pdf invoice.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

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