Order confirmation does not working

[mordechai]

Hello,

we are tying to create our new website with eshop (Joomla 3.6.2, Virtuemart 3.0.16). Virtuemart does not sending the order confirmation email to the vendor and the shopper. I checked the setting in joomla global administration/server, mail setting. There is PHP option right now. I checked that my web hosting is ok with PHP option and also Send test button works fine and I can recieved the email.

The website is otherwise done and this is the last thing that is stopping us from make it public:(

Thanks a lot for your time and advices!

[jenkinhill]

Are the settings in Configuration/Emails correct for Default Order Status to send email to shopper/vendor?
What is the order status returned by your payment plugin?
Are emails sent when you manually change the order status?
And pdf invoices being created OK?

[mordechai]

Hello, thanks a lot for your reply!

-Settings looks like this:
order mail format- html
use vendor email address - yes
default order status to create create invoice - confirmed
default order status to send mail to shopper - confirmed, shipped
default order status to send email to vendor - pending, confirmed cancelled
general mail attachment - none
orderstatus to use for attachment - confirmed, canceled

-right now we don't want to use it for online payment, because our customers mostly pick up the product at our atelier and pay by cash there, so no message from plugging. Virtuemart/joomla is giving us message, that the order ws completed etc..

- the email are send when we change the status manually

- pdf invoice can be created manually and looks fine

Mordechai

[jenkinhill]

You need a response from payment plugin. Set up the standard payment plugin, for Payment Name call it somethng like "to be collected" , leave the amount/fee boxes empty, and set the Order Status for Pending transactions to Confirmed (although I would probably use Confirmed by Shopper if set for mail sending). Publish the plugin.

IN Configuration/Checkout set Enable Automatic Selected Payment to your payment method.

Then when an order is made that plugin is automatically used and sending email is triggered. You can't send email on a pending order.