Worldpay payments issue

[tomphillipspcs]

Our website has issues with this

The pattern seems to be, I only receive a confirmation email when the payment was succesful through worldpay.

If the payment page was not successful then the website still raises an order and reserves the stock. When the buyer tries to go an complete the transaction they find that their original choice has been set to sold and they cannot buy it so either give up or try again with another SKU.

The main issue is to workout why worldpay payments are failing? Any ideas on how to identify the issue?

[GJC Web Design]

Well.. first versions your using and the exact plugin your using

What is the  "Worldpay" plugin?

if commercial then pass this to the developer

the logic of confirm/fail etc etc is done in the   public function plgVmOnPaymentNotification() if this plug uses standard VM methods

[tomphillipspcs]

Hi - Its the "WORLDPAY PAYMENTS PLUGIN" supplied by Virtuemart - so Virtuemart is the developer I assume?

Virtuemart and Joomla are both up to date versions

[GJC Web Design]

there is nothing in the standard install called Worldpay....  link?

Virtuemart and Joomla are both up to date versions

how many times have we heard that..   

[tomphillipspcs]

http://extensions.virtuemart.net/payments/worldpay-html-redirect-detail

[jenkinhill]

Support for extensions bought from that site is by ticket:  http://extensions.virtuemart.net/support-updates