Paypal Cancel Transaction says my site does not work

[rmhumm]

Using Joomla 3.4.4 and Virtuemart 3.0.14 PHP 5.6.22

When a Paypal transaction is canceled, the return address is no good and the message says my site does not work.

I use "URL rewriting" and the return address has included "index.php" in the return address.  Don't know if it's relevant but taking "index.php" out of the return address does not go anywhere either.

Any ideas on where to catch and correct this?

Thanks.

[GJC Web Design]

telling us exactly what the "broken" address is would be a start.. 

[rmhumm]

Here is what comes back:

https://website.com/index.php?option=com_virtuemart&view=vmplg&task=pluginUserPaymentCancel&on=1H1S021&pm=3&Itemid=118&lang=

The website.com page isn't working
website.com is currently unable to handle this request.
500

[GJC Web Design]

the url is correct -- the server throws a 500 error

plenty on here about what to do next for finding what that error is

could be the pdf invoice generation etc

search on here.. has been answered many times before

[alatak]

Hello
You probably have a fatal error.
turn on the PHP developer mode in the VM config, and test again the Cancel URL.
You will have the reason of the 500 error.

[rmhumm]

Stumbled into the solution, fortunately when I passed on the name of the site I used website.com instead of yoursite.com.

When I went to test again, I typed in www.website.com and voila, it worked.

So, the result: https://www.website.com/index.php/? etc. works and https://website.com/index.php/? etc does not work.

The host made a server change to force www. and the Paypal Cancel transaction now works.

Thanks all for the assistance.

[AH]

thanks for the update