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Emails aren't sending

Started by CreativeDesigns, November 12, 2015, 14:44:30 PM

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CreativeDesigns

My clients website is not sending emails to her, or to the user once an order is placed.
I have confirmed that the settings are all set to email the invoices etc, but after testing, I can confirm that nothing is being sent.
See the debug screenshot attached.
Usually the system allows me to check out, but with debug on, it doesn't allow me to.
In terms of the configurations, I can't see anything that's wrong.
I have checked that PHP mailer is on and the settings are correct.

Anything else I can try to resolve this or the client?

GJC Web Design

do they send if you manually toggle he order between pending and confirmed?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

CreativeDesigns

So I toggled an order to confirmed and I got an error at the top of the page

Error
vmError: Warning extension of the image is a png, tpcdf has problems with that in the header, choose a jpg or gif

I also got a message saying: 1 order(s) have been updated

And yes, as soon as I toggle the order to confirmed, the email IS sent :)

GJC Web Design

QuoteWarning extension of the image is a png, tpcdf has problems with that in the header, choose a jpg or gif

and did you?  it refers to your shop logo
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

CreativeDesigns

Yes. But still no emails are being sent, unless the status is changed in the backend manually.

GJC Web Design

and are the orders set to "Confirmed" when they pay and you expect an email?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

CreativeDesigns

The orders are NOT changing to "confirmed" when a payment method is selected when they check out.
Is there a way that I can change this?

Milbo

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CreativeDesigns


GJC Web Design

both your versions are out of date and unsafe.. esp. your joomla .. test on a clone
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jenkinhill

Kelvyn
Lowestoft, Suffolk, UK

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