Order Error with VM 2.6, ERROR getOrderIdByOrderNumber

[coloradoz]

Hello All, I'm getting the following error in authorizenet.1.log.php - Does anyone know what this is all about.  I have a valid and current SSL Cert.

Thanks for your help!
..AJ

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2014-02-03 16:47:44 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-02-03 16:48:43 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-04-08 03:10:38 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-04-08 03:11:44 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-06-10 01:10:26 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-06-10 01:11:06 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-06-19 19:01:59 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-06-19 19:01:59 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-06-19 19:03:30 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.

[alatak]

Hello
Can you turn on the log option in the payment configuration, and give us the content of that file?

[coloradoz]

Got it turned on - I presume I need to wait for another failure

[coloradoz]

Ok, here's my log that emits that error - what is going on? I sanitized the authorize.net.log and included it below.  It looks like the payment was declined...How does payment declined messages get displayed to the customer in this version and is there a way to make it clear or less obtuse on the client-side?

..AJ

2014-07-01 20:07:54 DEBUG _sendRequest: x_login=xxxxxxxx&x_tran_key=xxxxxxx&x_relay_response=FALSE&x_amount=159.95&x_invoice_num=xxxx&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=08-xxxx&x_ship_to_first_name=xxxx&x_ship_to_last_name=xxxxxx&x_ship_to_company=XXXXXX&x_ship_to_address=XXXXXX&x_ship_to_city=xxxx&x_ship_to_zip=89014&x_ship_to_state=Nevada&x_ship_to_country=United+States&x_email=xxx.com&x_first_name=xxxx&x_last_name=xxxx&x_company=xxxx+xxxx+xxxx&x_address=1989+xxxx+xxxx&x_city=Henderson&x_zip=89014&x_state=Nevada&x_country=United+States&x_phone=xxxx.xxx.xxxx&x_fax=xxxx.xxx.xxxx&x_customer_ip=xx.xxxx.xx.xx&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-07-01 20:07:54 DEBUG plgVmConfirmedOrder: 3|1|103|This transaction cannot be accepted.||P|0|||159.95|CC|auth_capture||||||||||||||||||||||||||36D728Bxxxx|3.1|,|TRUE|FALSE||
2014-07-01 20:07:54 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-07-01 20:07:54 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)
2014-07-01 20:09:14 DEBUG _sendRequest: x_login=xxxxxxx&x_tran_key=xxxxxx&x_relay_response=FALSE&x_amount=159.95&x_invoice_num=6c0e014&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=08-2016&x_ship_to_first_name=XXXX&x_ship_to_last_name=Dagenet&x_ship_to_company=xxxxxx&x_ship_to_address=xxxx+xxxx&x_ship_to_city=xxxxx&x_ship_to_zip=89014&x_ship_to_state=xxxx&x_ship_to_country=United+States&x_email=xxx.com&x_first_name=xxx&x_last_name=xxx&x_company=xxx+XXX&x_address=XXX&x_city=xxxx&x_zip=xxxx&x_state=xxxx&x_country=United+States&x_phone=xxxx.XXX.XXXX.&x_fax=702.xxx.xxxx&x_customer_ip=xx.xxx.xx.xx&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-07-01 20:09:14 DEBUG plgVmConfirmedOrder: 3|1|103|This transaction cannot be accepted.||P|0|||159.95|CC|auth_capture||||||||||||||||||||||||||xxxxxxxxxxx|3.1|,|TRUE|FALSE||
2014-07-01 20:09:14 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-07-01 20:09:14 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)

[alatak]

Hello
Is this problem solved? or you still have the "transaction declined" ?

The error returned by authoize is
This transaction cannot be accepted
here is a post on their forum
https://support.authorize.net/authkb/index?page=content&id=A852

This error is generated when your Authorize.Net account is in Password-Required Mode and you are not sending a valid Transaction Key or hash fingerprint with your transaction request.

[coloradoz]

As far as I can tell, I'm still getting these cryptic messages.

[ramin701]

Hello
i have this problem some times
2014-07-01 20:09:14 DEBUG _sendRequest: x_login=xxxxxxx&x_tran_key=xxxxxx&x_relay_response=FALSE&x_amount=159.95&x_invoice_num=6c0e014&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=08-2016&x_ship_to_first_name=XXXX&x_ship_to_last_name=Dagenet&x_ship_to_company=xxxxxx&x_ship_to_address=xxxx+xxxx&x_ship_to_city=xxxxx&x_ship_to_zip=89014&x_ship_to_state=xxxx&x_ship_to_country=United+States&x_email=xxx.com&x_first_name=xxx&x_last_name=xxx&x_company=xxx+XXX&x_address=XXX&x_city=xxxx&x_zip=xxxx&x_state=xxxx&x_country=United+States&x_phone=xxxx.XXX.XXXX.&x_fax=702.xxx.xxxx&x_customer_ip=xx.xxx.xx.xx&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C

[coloradoz]

Here's another error from today.  This guy called in and his CC is good - any clues from this log??
..AJ

2014-08-06 20:26:24 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-08-06 20:26:24 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)
2014-08-06 20:29:38 DEBUG _sendRequest: x_login=?&x_tran_key=??&x_relay_response=FALSE&x_amount=552.5&x_invoice_num=ac01014&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=?&x_ship_to_first_name=NAME&x_ship_to_last_name=LAST_NAME&x_ship_to_company=&x_ship_to_address=ADDRESSx_ship_to_city=Saint+Charles&x_ship_to_zip=60174&x_ship_to_state=Illinois&x_ship_to_country=United+States&x_email=NAME%40SITE.com&x_first_name=NAME&x_last_name=LASTNAME&x_company=&x_address=ADDRESS&x_city=Saint+Charles&x_zip=60174&x_state=Illinois&x_country=United+States&x_phone=PHONE&x_fax=&x_customer_ip=IPADDRESS&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-08-06 20:29:38 DEBUG plgVmConfirmedOrder: 3|1|103|This transaction cannot be accepted.||P|0|||552.50|CC|auth_capture||||||||||||||||||||||||||A16240CD0084B5B83992C295D7509FEE|3.1|,|TRUE|FALSE||
2014-08-06 20:29:38 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-08-06 20:29:38 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)
2014-08-06 20:31:34 DEBUG _sendRequest: x_login=LOGIN&x_tran_key=KEY&x_relay_response=FALSE&x_amount=552.5&x_invoice_num=5ea2014&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=07-2017&x_ship_to_first_name=NAME&x_ship_to_last_name=LASTNAME&x_ship_to_company=&x_ship_to_address=ADDRESS&x_ship_to_city=Saint+Charles&x_ship_to_zip=60174&x_ship_to_state=Illinois&x_ship_to_country=United+States&x_email=EMAIL%40SITE.com&x_first_name=NAME&x_last_name=LASTNAME&x_company=&x_address=ADDRESS&x_city=Saint+Charles&x_zip=60174&x_state=Illinois&x_country=United+States&x_phone=PHONE&x_fax=&x_customer_ip=IPADDRESS&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-08-06 20:31:34 DEBUG plgVmConfirmedOrder: 3|1|103|This transaction cannot be accepted.||P|0|||552.50|CC|auth_capture||||||||||||||||||||||||||A16240CD0084B5B5D7509FEE|3.1|,|TRUE|FALSE||
2014-08-06 20:31:34 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-08-06 20:31:34 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)
2014-08-06 20:32:43 DEBUG _sendRequest: x_login=LOGIN&x_tran_key=KEY&x_relay_response=FALSE&x_amount=327.5&x_invoice_num=c645014&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=07-2017&x_ship_to_first_name=NAME&x_ship_to_last_name=LASTNAME&x_ship_to_company=&x_ship_to_address=ADDRESSx_ship_to_city=Saint+Charles&x_ship_to_zip=60174&x_ship_to_state=Illinois&x_ship_to_country=United+States&x_email=Adamh%40sitecorps.com&x_first_name=NAME&x_last_name=LASTNAME&x_company=&x_address=ADDRESS&x_city=Saint+Charles&x_zip=60174&x_state=Illinois&x_country=United+States&x_phone=PHONE&x_fax=&x_customer_ip=IPADRESS&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-08-06 20:32:43 DEBUG plgVmConfirmedOrder: 3|1|103|This transaction cannot be accepted.||P|0|||327.50|CC|auth_capture||||||||||||||||||||||||||72D4AE9124D8E679BF77A748|3.1|,|TRUE|FALSE||
2014-08-06 20:32:43 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number . We could not find this order.
2014-08-06 20:32:43 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction cannot be accepted. (3)