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No email to admin / customer

Started by bomneukmc, November 15, 2013, 20:33:29 PM

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bomneukmc

Hi Guys,

I'm running on VM 2.0.24 and J2.5.16

After an upgrade from J1.5 and VM 2.0.22 no emails are being send after an succesfull order. I allready checked a solution that worked for others ( the check for order status pending etc ). I tried really everything, from looking into the db and the table vendor but nothing works for me.

I even deleted the store admin ( there were 2 ) but now I don't receive any emails after the upgrade from 2.0.22c -> 2.0.24
Can u help me out?

jenkinhill

If affecting vendor and cutomer then it is often the mail settings in Joomla global config.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

bomneukmc

Hi Jenkin,

Thanks for the fast reply, the weird part is that de customer did receive an email...But even after changing the mail settings nothing happend.
If set the configuration -> checkout to:

  • order and invoice - C, U & P

Still no email :(

GJC Web Design

if the customer gets his email then it is just a vendor setting problem

double check your VM admin->Shop->Shopper Information tab
is the email set and correct
is the receive system emails set correctly
also check this in the Joomla user config

Is the vendor a super admin? If so is he receiving other joomla system emails?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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bomneukmc

Hi GJC,
Thanks for the feedback, what i Did notice is that the Shop -> shopper information is displaying 'regular'  customers instead of the store owner. IS there anyway to fix this?

GJC Web Design

I have no idea what you mean by that .. but you can set the store owner in
VM admin->Tools & Migration->Migration Tab (enable tools first)

at the bottom you can enter the Jooma ID of who you want to be Owner and click the Set Store Owner button
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

bomneukmc

GJC,

Thanks! I really overlooked that option, now the store owner is back to its original. I just created an order, hope the vendor now receives it!