TWO BIG PROBLEM VM!!!! HELP!!!!!!

[garces0209]

CAN YOU HELP ME??


I CANT SEE VIRTUEMART IN BACK END IN TABS......


YOU CAN SEEE THE PROBLEM IN:  http://gyazo.com/6a6452eab9d0449a1184560fab82ced9


THE OTHER PROBLEM IS THAT I CAN´T DELETE THE MEDIA.:

YOU CAN SEE THE PROBLEM IN: http://gyazo.com/7ddd5b366db0483b3617c6bd93fbc78a

THANKS FOR YOUR HELP

[PRO]

please explain your problem

[garces0209]

i have the component and the AIO 3.04 installed in Joomla 3.36 but i have these problems

1) i can't visualize the joomla menu in the header in the back end

2) when i enter to virtue mart in the products, the informations is not visualized in tabs but in a column for example the tabs of information, description, photos, custom fields, etc. you can see this GIF: http://gyazo.com/de98291c075d37a038f4acee0206e2fc

3) i can't erase the product pictures. when i click in the red X to erase, nothing happens. you can see this GIF: http://gyazo.com/7ddd5b366db0483b3617c6bd93fbc78a

i've already tried to uninstall everything and reinstall it, but i can't fix the problems mentioned above. i also tried to erase viertuemart from the data base PHP MY ADMIN and i could't fixed it either

[GJC Web Design]

It looks like a javascript conflict to me ... either a conflict or some js is not loading

have you tried firefox browser .. Chrome is a hard cacher

[garces0209]

What happens is that I have another website with the Same versions me works fine .
how I can help?

[garces0209]

?

[garces0209]

and solve the problem.
to solve the problem again copy and paste all the files in the folder administrator

Thanks

[GJC Web Design]

or some js is not loading