Paypal and virtual product shipment and order status

[enricocerica]

Hi,

I bought and installed the virtual product shipment plugins, I created a product with a downloadable file and I'm using the paypal sandbox to make a buying test.

So, everything seems to work fine but I can't find the way to automatically set the order status to shipped once the payment transaction is done, it always stays in pending state. If I manually set it to shipped in the backend, I get an email with the expected download links ...

Configuration in the paypal payment method:

Order Status for Successful transactionst=Shipped
Prompt buyers for a shipping address=No

Any idea what could be wrong ? Is it due to the fact I'm using the sandbox ?

Thanks

[enricocerica]

Ok I solved that problem, the vendor email should be confirmed otherwise Paypal returns only pending status.

[alatak]

Hello,

You should check why Paypal is returning a pending status.
On the back end, in the order view, at the bottom, you should have the status actually returned by Paypal. If it is pending, the reason of the pending status is written.

[ncopeman]

Exactly right. I had the same problem with sandbox payments returning pending but confirming the sandbox account made it work.

If you're still not convinced for live, create a coupon at 99.99% discount - Switch to live and complete a transaction with the discount coupon. That way you can double check that the payments go through as completed before your website launch.

[nordmograph]

Hi

I'm happy I found this topic.
I actually can not figure out to get my sandbox account to be confirmed to have orders confirmed instead of pending.

Under the Paypal Sandbox / Test Accounts page,
Both my personal and business test accounts emails state to be confirmed and still no luck.
Did I miss anything?