No auto reply for customers when changing the orderstatus?

[Syncmaster]

Please help me cannot find the right
section in mambo shop to place an email directly to my customers,
or either to inform them about a status change.


1. When I change the order status  for a customer, they do not receive
a message, right?

2.There is no respond field/ sheet in the shop where I can reply
/send a message automatically to a customer, right?

So in this shop I cannot contact a customer via the shop? I have to copy all customer IDs to place an email to my customer?

Is this in general the way how the shop works?

[Soeren]

No.
Emails are sent out if you check "Notify Customer" when Changing the order status.

ciao, Soeren

[Syncmaster]

 thanks for your help, soeren