Pending Orders in Admin - PayPal

[pilotjourney]

For some reason I get about 4-5 pending orders per month that are all PayPal.  However 90% of all PayPal orders process without any problem at all.

I am guessing that any of the following are the reason:

1. They customer does not complete the payment once re-directed to PayPal?
2. The customer does not have any money in their PayPal account?

When I look in my PayPal account the pending orders are not displayed there either. So I am not sure what is really causing this.

I know that on occasion when I purchase something via paypal I forget to make the final step to confirm the order in PayPal.

thank you in advance for any thoughts.

Gary

[nicolafw]

I think i'm having the same issue. Our shop is not officially online yet. I've tested it a couple of times and always cancel the process as soon as I get to the Paypal-Site. But I always get an email with the order.

So we will have to check Paypal first, before sending the products.