Warning: No entry found in shipment for order id#

[vis18neu]

Hi,
We have Joomla 3.9.11 and VM 3.6.0 websites. Since upgrade to VM 3.6.0 when we open any of the latest (post-upgrade) orders on any of two websites we checked, we can see the order but with the following message:

Warning:
No entry found in shipment for order id # (some number)

In addition, all of the sudden mails with the order are not being sent to the vendor. Is there something we have to change in VM configuration?

Thanks

EDIT: We just noticed that mails are not sent when order is made, but if administrator changes order status in backend, mails about that change are sent to both vendor and customer. Error message still shows on details of individual orders.

[vis18neu]

Does anyone have any idea what the error message that appears in our VM orders (No entry found in shipment for order id #) mean and what should be done so that orders function again without the problem? Thanks.

[GJC Web Design]

it comes from the weight_countries shipping plugin when it can't find an entry to display on the VM admin order page

Code Select Expand

function getOrderShipmentHtml ($virtuemart_order_id) {

$db = JFactory::getDBO ();
$q = 'SELECT * FROM `' . $this->_tablename . '` '
. 'WHERE `virtuemart_order_id` = ' . $virtuemart_order_id;
$db->setQuery ($q);
if (!($shipinfo = $db->loadObject ())) {
$msg=vmText::sprintf('VMSHIPMENT_WEIGHT_COUNTRIES_NO_ENTRY_FOUND', $virtuemart_order_id);
vmWarn ($msg);
vmDebug($msg, $q . " " . $db->getErrorMsg ());
return '';
}

so u need to do a bit of investigation why it can't find an entry in the #__virtuemart_shipment_plg_weight_countries table for a particular virtuemart_order_id

[vis18neu]

Thank you for your response.

We realized that shipping is the problem, but we did not have this problem prior the upgrade to VM 3.6.0, the same as we did not have a problem sending e-mails to the vendor (and we have no idea whether the two are somehow connected).

Web shop has delivery option 'Collection at the store' and payment option 'Payment on collection in the store'. They don't cost anything so we wonder whether this problem is caused by value 0 for cost in both options? If that is so, can we somehow resolve this issue while keeping these delivery and payment options?

Hope we can find the solution. Thanks.