Error message: Merchant country unsupported. using PayPal Pro.

[mgordon]

I've got VirtueMart 3.2.4 and Joomla! 3.7.5 I've set up Paypal Pro payment option to accept credit cards, and a customer just attempted to pay using VISA. His payment was blocked and when I checked his order he had the following log for his payment attempt (I removed the last four digits for his credit card):

Credit Card
Credit Card Type: Visa
Credit Card Number: **** **** **** ****
CVV: ****
Expiration Date: 12/2020
Total   5.50000 USD
Date   2017-09-12 10:01:35
Error Message   Merchant country unsupported.
Error Message   The merchant country is not supported.
Method   DoDirectPayment
Acknowledgement   Failure
Correlation ID   9ff17295c2fe2

[GJC Web Design]

this is a question for paypal support surely?

[mgordon]

I took this up here first because the PayPal plugin is not made by PayPal. I get the same issue weither the customer is in the same country as my PayPal account is registered in or not. If the payment solution was only for the US it wouldn't be offered to paypal customers in Sweden, and there is nothing in the settings for the API that locks the payments to a certain country.

I've sent a message to PayPal's support. I'll see what they say. If anyone has had a similar issue before it would be nice to hear their solution weither it was the payment module's fault, language setup for the website/virtue mart's fault or PayPal's.


I suspect that it has to do with the setup of the payment module, or setup of the paypal's API that's the issue.

[jenkinhill]

According to https://developer.paypal.com/docs/classic/howto_product_matrix/  PP Pro is only available in US, UK & Canada.

[mgordon]

I suspected something like that, but then why do they offer it to all business customers world wide ?

[jenkinhill]

Ask Paypal.

[mgordon]

Asked PayPal, but not got an answer yet. I did however check PayPal's API requirements, and it seems that the creators of 3'rd party extensions have to add country codes to their solutions for them to work in various countries. So my question is if the developers of the PayPal pro extension have only set up the plugin for UK and US, or the entire world (Like they should), or if this a different API service from Paypal that the programmers behind the PayPal pro plugin haven't used.

https://developer.paypal.com/docs/integration/direct/rest/country-codes/#direct-credit-card-payments