Emails only send when confirmed in admin, not when shopper creates order

[LoriO]

Hi there,

I am using Joomla 3.6.5 and Virtuemart 3.2.0.
I have searched the forums, and google with no solution to this issue

When a customer places an order, no email is sent.  Emails work fine from every other part of our joomla site, and they do send when you manually confirm an order in the admin side, and check the box to send notification to the customer... both us and the customer receive one.  Can anyone help me out with the emails at time of purchase?  I'm sure it's probably a config issue, but I can't seem to find it

[jenkinhill]

" they do send when you manually confirm an order "  suggests that your payment plugin is not returning a "confirmed" order status (if it returns pending then the emails will not be sent as that signifies that payment has not been made), or that the settings for "Default Order Status to send email to" in VM Configuration/Emails are incorrect.