Vendor order emails not being received

[DanBMonline]

Hi


Could somebody point me in the right direction before i loss the plot!!!!


When orders are being made the vendor should get an order has been place email (PO), in my case im not i have checked the follow:

1. Made sure that the Vendor has been selected within the PHPmyadmin which is correct
2. Checked within the backend in Shoppers selected the vendor under the part user details to receive system emails (Yes)
3. Checked within configuration email settings HTML and is set Use vendor email address.     



Could somebody please help

Thank you

Dan

[GJC Web Design]

This really has been discussed so many times here..

It depends on the settings in your payment plugins as well -- normally NO email is sent until a confirmed payment is received from the payment provider but this can be over ridden for various order status

[DanBMonline]

Hi,


Thanks for your reply, just just spoken to our payment provider and the setting that are within the payment plugin are correct.

The emails work if i manually change the order status and notify the customer.

[SamTzu]

Have the same problem after upgrade.

How can we set the "Notify Shopper" automatically.



Sam

[Milbo]

upgrade to? Did you update to vm3.0.11.4

[SamTzu]

Yes.