[SOLVED] USPS: No shipment method matches the characteristics of your order

[thebeuving]

When a customer has an international address USPS is returning the response below (edited for length) and telling the customer there are no shipping options available. It contains the error message

Code Select Expand

<ServiceError><Id>50050</Id><Description>The Origin ZIP Code and the Destination Postal Code is required for Priority Mail International when mailing to Canada.</Description></ServiceError>. The Postal code for the shop is set under "shop > shopper information" and it is a valid united states zip code.

We are running version 2.16.1 of the alatak USPS plugin and I have included a screen shot of the settings page.

I am testing using the following Canada Address. Any ideas on why it would be returning this error and not displaying any shipping options to the user?

1309 20 St W
Saskatoon
Canada
Saskatchewan
S7M 0Z1

Code Select Expand


Areas Served: All</ExpressMail><AreasServed>Please reference Express Mail for Areas Served.</AreasServed><AdditionalRestrictions>No Additional Restrictions Data found.</AdditionalRestrictions><Service ID="12"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>70.20</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>0.00</Price><DeclaredValueRequired>True</DeclaredValueRequired></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><SvcCommitments>1 - 3 business days to many major markets</SvcCommitments><SvcDescription>USPS GXG&lt;sup&gt;&#8482;&lt;/sup&gt; Envelopes</SvcDescription><MaxDimensions>USPS-Produced regular size cardboard envelope (12-1/2" x 9-1/2"), the legal-sized cardboard envelope (15" x 9-1/2") and the GXG Tyvek envelope (15-1/2" x 12-1/2")</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="1"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>46.20</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>0.00</Price><DeclaredValueRequired>True</DeclaredValueRequired></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><SvcCommitments>3 - 5 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail Express International&lt;sup&gt;&#8482;&lt;/sup&gt;</SvcDescription><MaxDimensions>Max. length 42", max. length plus girth combined 79"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="26"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>71.50</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>0.00</Price><DeclaredValueRequired>True</DeclaredValueRequired></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><SvcCommitments>3 - 5 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail Express International&lt;sup&gt;&#8482;&lt;/sup&gt; Flat Rate Boxes</SvcDescription><MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="11"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>59.75</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>1.55</Price><DeclaredValueRequired>True</DeclaredValueRequired></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><ParcelIndemnityCoverage>30.00</ParcelIndemnityCoverage><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&lt;sup&gt;&#174;&lt;/sup&gt; Large Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 23-11/16" x 11-3/4" x 3" or 12" x 12" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="9"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>45.25</Postage><ExtraServices><ExtraService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>True</Available><Price>1.55</Price><DeclaredValueRequired>True</DeclaredValueRequired></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><ParcelIndemnityCoverage>30.00</ParcelIndemnityCoverage><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&lt;sup&gt;&#174;&lt;/sup&gt; Medium Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="16"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>21.95</Postage><ExtraServices><ExtraService><ServiceID>9</ServiceID><ServiceName>Electronic USPS Delivery Confirmation International</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>0</ServiceID><ServiceName>Registered Mail</ServiceName><Available>True</Available><Price>13.95</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&lt;sup&gt;&#174;&lt;/sup&gt; Small Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 8-5/8" x 5-3/8" x 1-5/8"<br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="24"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>21.95</Postage><ExtraServices><ExtraService><ServiceID>9</ServiceID><ServiceName>Electronic USPS Delivery Confirmation International</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>0</ServiceID><ServiceName>Registered Mail</ServiceName><Available>True</Available><Price>13.95</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&lt;sup&gt;&#174;&lt;/sup&gt; DVD Flat Rate priced box</SvcDescription><MaxDimensions>USPS-Produced Box: 7-9/16" x 5-7/16" x 5/8"<br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="25"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>21.95</Postage><ExtraServices><ExtraService><ServiceID>9</ServiceID><ServiceName>Electronic USPS Delivery Confirmation International</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>0</ServiceID><ServiceName>Registered Mail</ServiceName><Available>True</Available><Price>13.95</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>6 - 10 business days to many major markets</SvcCommitments><SvcDescription>Priority Mail International&lt;sup&gt;&#174;&lt;/sup&gt; Large Video Flat Rate priced box</SvcDescription><MaxDimensions>USPS-Produced Box: 9-1/4" x 6-1/4" x 2"<br>Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="15"><Pounds>1</Pounds><Ounces>2</Ounces><Machinable>true</Machinable><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>13.20</Postage><ExtraServices><ExtraService><ServiceID>9</ServiceID><ServiceName>Electronic USPS Delivery Confirmation International</ServiceName><Available>True</Available><Price>0.00</Price></ExtraService><ExtraService><ServiceID>6</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>True</Available><Price>1.35</Price></ExtraService><ExtraService><ServiceID>0</ServiceID><ServiceName>Registered Mail</ServiceName><Available>True</Available><Price>13.95</Price></ExtraService><ExtraService><ServiceID>2</ServiceID><ServiceName>Return Receipt</ServiceName><Available>True</Available><Price>3.85</Price></ExtraService></ExtraServices><ValueOfContents>30.00</ValueOfContents><InsComment>SERVICE</InsComment><SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Package International Service&lt;sup&gt;&#8482;&lt;/sup&gt;</SvcDescription><MaxDimensions>Other than rolls: Max. length 24", max length, height and depth (thickness) combined 36"<br>Rolls: Max. length 36". Max length and twice the diameter combined 42"</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="2"><Pounds>1</Pounds><Ounces>2</Ounces><MailType>Package</MailType><Container>RECTANGULAR</Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth><Country>CANADA</Country><Postage>0.00</Postage><ExtraServices><ExtraService><ServiceID/><ServiceName/><Available>False</Available><Price/></ExtraService></ExtraServices><ServiceErrors><ServiceError><Id>50050</Id><Description>The Origin ZIP Code and the Destination Postal Code is required for Priority Mail International when mailing to Canada.</Description></ServiceError></ServiceErrors></Service></Package></IntlRateV2Response>


[consolecustoms]

I had the same problem, It seems USPS now requires the origin zip code when shipping to canada, similar like shipping inside the US. The strange thing is the line to send the origin zip for international shipments is actually in the php file but commented out.

FTP to your server and goto plugins/vmshipment/alatak_usps

edit alatak_usps.php

search for the line   //$xmlPost .= "<OriginZip>" . $this->from_zip . "</OriginZip>";

Tale out the // and save it and it should be working.

Hope that helps you.

[thebeuving]

Thank you that did the trick!

Moderators, what is the best way to get this reported to the plugin developers so that it can be fixed in future updates?

David