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New order - I don't because any email notification

Started by owegen, June 28, 2014, 09:46:28 AM

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owegen

Hello,

when a shopper make a new order I dont become a email notification. What do I have to check?

Thanks.

jenkinhill

Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

owegen

hello,

sorry.

PHP version:5.3.23
Joomla version: 2.5.22 Stable
VirtueMart version: 2.6.6

hope it helps.

Raphael

jenkinhill

OK.
First make sure that other emails work, such as "Ask a question".
Check settings for "Default Order Status to send email to..." in Configuration/Checkout. The  check the order status under Orders. It should not be "Pending" as that means that the order was not completed.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

owegen

thank you I solved the problem.

You're a legend :-)