No email to admin / customer

[bomneukmc]

Hi Guys,

I'm running on VM 2.0.24 and J2.5.16

After an upgrade from J1.5 and VM 2.0.22 no emails are being send after an succesfull order. I allready checked a solution that worked for others ( the check for order status pending etc ). I tried really everything, from looking into the db and the table vendor but nothing works for me.

I even deleted the store admin ( there were 2 ) but now I don't receive any emails after the upgrade from 2.0.22c -> 2.0.24
Can u help me out?

[jenkinhill]

If affecting vendor and cutomer then it is often the mail settings in Joomla global config.

[bomneukmc]

Hi Jenkin,

Thanks for the fast reply, the weird part is that de customer did receive an email...But even after changing the mail settings nothing happend.
If set the configuration -> checkout to:

• order and invoice - C, U & P

Still no email

[GJC Web Design]

if the customer gets his email then it is just a vendor setting problem

double check your VM admin->Shop->Shopper Information tab
is the email set and correct
is the receive system emails set correctly
also check this in the Joomla user config

Is the vendor a super admin? If so is he receiving other joomla system emails?

[bomneukmc]

Hi GJC,
Thanks for the feedback, what i Did notice is that the Shop -> shopper information is displaying 'regular'  customers instead of the store owner. IS there anyway to fix this?

[GJC Web Design]

I have no idea what you mean by that .. but you can set the store owner in
VM admin->Tools & Migration->Migration Tab (enable tools first)

at the bottom you can enter the Jooma ID of who you want to be Owner and click the Set Store Owner button

[bomneukmc]

GJC,

Thanks! I really overlooked that option, now the store owner is back to its original. I just created an order, hope the vendor now receives it!