VirtueMart Forum

VirtueMart 2 + 3 + 4 => Virtuemart Development and bug reports => Topic started by: hans654 on December 15, 2011, 17:38:20 PM

Title: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: hans654 on December 15, 2011, 17:38:20 PM
but no fields... (RC3)
cheers
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: atb on December 15, 2011, 18:10:03 PM
JM1.7.3  VM RC3_m
Hi,
I have just carried out a fresh installsation of both JM & VM.  Added 1 Shopper, placed item in cart having added a Deleivery Address and Saved - then succesfully paid via PayPal Sandbox (although failed correctly to Retun to Shop, hence Status is still Pending).

The Shopper Address fields/data are all visible in the Front End, together with "Save & "Cancel" - seems to be no problem here (although the Back-End does not display the Address data. 

You may need to provide greater detail of your problem.
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: alatak on December 15, 2011, 21:32:09 PM
Hi,

Quotebut no fields... (RC3)
If you don't use the version RC3 M, please update.

You should have 2 tabs displayed. "Shipment Method Inforamtion", and "Configuration".

If not as said atb, please provide us more informations in order to help you.

J15? J17?
Are you updating, from which version to which version,
etc..
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: atb on December 15, 2011, 22:17:51 PM
Quote from: alatak on December 15, 2011, 21:32:09 PM

You should have 2 tabs displayed. "Shipment Method Inforamtion", and "Configuration".
My understanding is that the original question related to the Front-end (Shopper) situation of "Add/Edit shipmemt...." which is why it is correct to see "Save" & "Cancel" rather than the Back-end with its 2 tabs.

Quote from: alatak on December 15, 2011, 21:32:09 PM

If not as said atb, please provide us more informations in order to help you.
My primary reason for my first response was to confirm that the "Address" items were correctly displayed on my "Front end", unlike the original report (which possibly was not using RC3_ver_m).

HOWEVER, I have now gone back to my Front-end, having logged out as a "Shopper" that had (partially) suceeded with a PayPal payment, logged back in as the SAME "Shopper", added a new item to the Cart, viewed the Cart and found that the "Shipping Address" detail is no longer there!
I note that the BT (Bill to) Address is in table .._virtuemart_userinfos but no stored ST (Ship to) Address is in this table.
My understanding is if the "ST Address" is the same as the "BT Address" then it is not necessary to explicitly enter the "ST Address"
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: alatak on December 15, 2011, 22:37:34 PM
Hi,

QuoteMy understanding is that the original question related to the Front-end (Shopper) situation of "Add/Edit shipmemt...." which is why it is correct to see "Save" & "Cancel" rather than the Back-end with its 2 tabs.
Ok.. now i understand, you were talking about the FE.

QuoteHOWEVER, I have now gone back to my Front-end, having logged out as a "Shopper" that had (partially) suceeded with a PayPal payment, logged back in as the SAME "Shopper", added a new item to the Cart, viewed the Cart and found that the "Shipping Address" detail is no longer there!
I note that the BT (Bill to) Address is in table .._virtuemart_userinfos but no stored ST (Ship to) Address is in this table.
My understanding is if the "ST Address" is the same as the "BT Address" then it is not necessary to explicitly enter the "ST Address"
the details of te shippig address are ther. If you click on the "Add/Edit shipment address " , at the bottom of the page you have your ST adress stored. Just click on it.
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: atb on December 16, 2011, 00:34:39 AM
Quote from: alatak on December 15, 2011, 22:37:34 PM
QuoteHOWEVER, I have now gone back to my Front-end, having logged out as a "Shopper" that had (partially) suceeded with a PayPal payment, logged back in as the SAME "Shopper", added a new item to the Cart, viewed the Cart and found that the "Shipping Address" detail is no longer there!
I note that the BT (Bill to) Address is in table .._virtuemart_userinfos but no stored ST (Ship to) Address is in this table.
My understanding is if the "ST Address" is the same as the "BT Address" then it is not necessary to explicitly enter the "ST Address"
the details of te shippig address are ther. If you click on the "Add/Edit shipment address " , at the bottom of the page you have your ST adress stored. Just click on it.
Hi, thanks for getting back - I hope that we are not going off the original Topic posed by hans654.

OK, I have now entered a Shipping Address (ST) via the FE - it has been added to the Billing Address (BT) in the database.
So, first I thought that if the default "Shipping Address" was the same as the "Billing Address" then it should not have to be entered - so I presume that this assumption is only made at the point od Checkout and not stored as a "Shipping Address"

HOWEVER, as before, if I log out and back in again to the Front End then neither a previously stored "Billing Address" nor a specifically  entered "Shipping Address" are any longer displayed.   Hence it seems that the Addresses have to be entered for each session, yet they are in the database.  Clearly not the expected behaviour, or has something not been set correctly?
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: Milbo on December 16, 2011, 00:45:14 AM
Please ensure that your table `#__virtuemart_userinfos` has the following attributes
  `virtuemart_userinfo_id` char(32) NOT NULL DEFAULT '',

Edit: This is now different, you should ensure that it is int(1) autoincrement
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: alatak on December 16, 2011, 01:09:47 AM
Hi,

Txs we found the stupid error.
Fixed in revision RC3
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: alatak on December 16, 2011, 11:12:09 AM
Hi,

@atb:

Big txs for reporting that error. We  saw your post 5 seconds after publishing the RC3. :)
We unpublished the release , and included the fix.

@hans654
Please, please , please: in order we help you or you help us, you absolutly need to be more explicit when you report a problem. Otherwise, we don't understand what you mean or spend to much time to try to find out what is your problem and how to reproduce it.
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: johnrobie on December 16, 2011, 12:43:19 PM
Same error here.
The pages "Please select a shipment method" and "Please select a payment method" in frontend show only the save and cancel-Buttons. Payment and shipment methods are installed in the backend.
I think it could be something with the language tables. I`ve installed the german language files.

Joomla! 1.7.3 VM RC3 
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: Milbo on December 16, 2011, 12:48:10 PM
Please provide a screenshot
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: hans654 on December 16, 2011, 14:15:07 PM
hey alatak,

I'll try next time. I think. all would be easier, if you allow the attachement of screenshots.
Also you should clean up the development  pages. It's not easy to find the newest vm version.

Cheers.
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: johnrobie on December 16, 2011, 14:18:04 PM
Screenshot of payment select page.

[attachment cleanup by admin]
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: hans654 on December 16, 2011, 14:24:47 PM
Ahh,
every developers day offers so many new interfaces, so he can easily overlook something...
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: johnrobie on December 16, 2011, 15:27:03 PM
I restored the system defaults under "DB Tools" and now it works. But I don`t know what was wrong before.

Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: Milbo on December 16, 2011, 16:12:21 PM
I prefer to use "Install tables or if necessary update them". More info here http://dev.virtuemart.net/projects/virtuemart/wiki/Tools
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: seagul on January 14, 2012, 00:29:58 AM
I am still having the same problem as in the first posting: "Add/Edit shipment address screen shows only "save" and "cancel" button"

I am using J1.7.3 and V2.0
I can see the billing address fields but with the shipping address fields the page is empty! only save and cancel buttons
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: seagul on January 18, 2012, 11:09:28 AM
Quote from: johnrobie on December 16, 2011, 15:27:03 PM
I restored the system defaults under "DB Tools" and now it works. But I don`t know what was wrong before.

I have a live shop - can I restore the system defaults?

Because I am still having the address problem!
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: seagul on January 24, 2012, 09:23:08 AM
Hello,

nobody has some hint for me?   :(

Seagul
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: p.barg on January 31, 2012, 11:55:16 AM
Hello,
same problem here: a shopper can't supply a shipping address. I attach a screenshot for the developers.
VM 2.0.0, Joomla 1.7

-- Petra


[attachment cleanup by admin]
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: seagul on January 31, 2012, 22:54:05 PM
Thanks to Milbo the problem is solved!!!   :D

Go to "Configuration" - "Shopper fields"
and then "publish" the necessary address fields also on the Shipment form (see column "Show in shipment form").

Works perfect!
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: p.barg on February 01, 2012, 08:58:56 AM
Arrgghhh - shame on me - I overlooked that... :-[
Title: Re: Add/Edit shipment address screen shows only "save" and "cancel" button
Post by: tommyworld on April 27, 2013, 00:50:24 AM
The "save" address is shown off from the handheld screen layout.  Is there a way to configure how it shows up?  Please advice.