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VirtueMart Forum

VirtueMart 2 + 3 + 4 => Plugins: Payment, Shipment and others => Topic started by: bryanearl on June 17, 2020, 01:38:58 AM

Title: Billing Info Disappears When Card Declined
Post by: bryanearl on June 17, 2020, 01:38:58 AM
VM 3.8.2
JOOMLA 3.9.19

Ever since the last time I updated VM, all of the customers entered billing info disappears any time a card is declined. They then have to re-enter all billing and shipping info to try a different card. Any fixes for this?
Title: Re: Billing Info Disappears When Card Declined
Post by: AH on June 17, 2020, 09:10:41 AM
What Payment plugin are you using ??

If this was a wider issue then you will see more posts of this type - as I see this is the only one so far we need more information!
Title: Re: Billing Info Disappears When Card Declined
Post by: bryanearl on June 18, 2020, 18:30:17 PM
It's using the basic authorize.net plugin for payments. It is also using the One Page Checkout plugin from CMSMart, so I have put in a ticket with them to see if it's an issue on their end by chance.
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