Print Page - Customers do not receive confirmation mail when they place an order.

Title: Customers do not receive confirmation mail when they place an order.
Post by: denharry on April 12, 2018, 10:27:31 AM

Can someone help me? I have to take over this webshop? I did not build it myself. The webshop is not built up too logically, but I do not change that much. Customers do not receive confirmation mail when they place an order. What can I do about this or can someone help me?
https://www.triobaits.be/joomla/index.php/nl/
VirtueMart 3.2.14
joomla 3.8.6
php 7.0.28

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: jenkinhill on April 12, 2018, 10:49:44 AM

Usual reasons for not sending not email on ordering:

The payment plugin does not return a confirmed order status to VirtueMart.
The "Default Order Status to send email to shopper" is incorrectly set in VM Configuration/Emails.

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: denharry on April 12, 2018, 11:22:29 AM

I have tried to change this but it remains the same. Can I do or try something else?

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: jenkinhill on April 12, 2018, 11:28:46 AM

Change what?

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: denharry on April 12, 2018, 11:34:40 AM

"Default Order Status to send email to shopper"
I put this on everything "select all"

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: jenkinhill on April 12, 2018, 12:51:44 PM

So most likely "The payment plugin does not return a confirmed order status to VirtueMart." - check the status of the orders!

Does the vendor receives the order emails?

Title: Re: Customers do not receive confirmation mail when they place an order.
Post by: denharry on April 12, 2018, 14:34:56 PM

The vendor receives the emails.

VirtueMart Forum

VirtueMart 2 + 3 + 4 => Administration & Configuration => Topic started by: denharry on April 12, 2018, 10:27:31 AM