VirtueMart Forum

VirtueMart 2 + 3 + 4 => Installation, Migration & Upgrade => Topic started by: EsSa55 on October 09, 2017, 11:23:45 AM

Title: Tools & Migration Menu option issue
Post by: EsSa55 on October 09, 2017, 11:23:45 AM
Hello

Current installation:

JM: 3.8.1
VM: 3.2.4

For several versions, I cannot say from which, I have not been able to open the Tools & Migration menu.

See screenshot for the vertical menu that does display.

Hopefully, a simple solution.

TIA
Title: Re: Tools & Migration Menu option issue
Post by: GJC Web Design on October 09, 2017, 12:10:18 PM
Hi Eddy,

suggestions

Javascript error in admin
Try hathor admin template.. seems less prone to JS errors
Have also seen problems with max-inputs too low in the php settings
sometimes as simple as browser cache clear
Title: Re: Tools & Migration Menu option issue
Post by: EsSa55 on October 09, 2017, 12:23:49 PM
Hello John

Thanks for the advice.

Will look into template and max input setting

Best
Title: Re: Tools & Migration Menu option issue
Post by: EsSa55 on October 09, 2017, 13:32:10 PM
Its not the template (thankfully!) nor max_inputs.

Have cleared all caches many times previously.

Console error: "Failed to load resource: the server www.4footyfans.com/administrator/index.php?option=com_virtuemart&view=updatesmigration  responded with a status of 500 (Internal Server Error)"

Is there a table to check?
Title: Re: Tools & Migration Menu option issue
Post by: jenkinhill on October 09, 2017, 13:53:53 PM
I suspect you need to reinstall both VM components, that should fix any missing files.  Just use Joomla's extensions manager to install the components on top of what you already have.
http://dev.virtuemart.net/attachments/download/1090/com_virtuemart.3.2.4_extract_first.zip  if you don't have a full copy.
Title: Re: Tools & Migration Menu option issue
Post by: EsSa55 on October 09, 2017, 23:47:34 PM
Thanks, Kelvin

I did a re-install over the top of existing.

Unfortunately, the issue persists.

I also did a test install of JM/VM using the combo package and that is fine.

Presumably a db corruption?
Title: Re: Tools & Migration Menu option issue
Post by: jenkinhill on October 10, 2017, 11:46:21 AM
I would supect you have some system plugin casing the issue. Any non-default Joomla plugins installed?