VirtueMart Forum

VirtueMart 2 + 3 + 4 => Administration & Configuration => Topic started by: ibd2004 on March 17, 2016, 15:50:04 PM

Title: Confirmed order email being sent again and again
Post by: ibd2004 on March 17, 2016, 15:50:04 PM
Hi,
I am using VM 3.0.12 and having this bugging issue with emails being sent to the vendor once when
order is being confirm (which is fine and just like i config it in VM) but for some reason the email being sent again to the vendor after about 24hours
which make a lot of confusion.

By the way, i am updating the order status from confirm to shipped and after 24 hours when i get the order email again
the order status is again "confirm".

Any idea how to fix this so i will get only one email alert when order is confirmed?

Many thanks
Itai
Title: Re: Confirmed order email being sent again and again
Post by: GJC Web Design on March 17, 2016, 16:27:13 PM
Have seen this on some sites and is normally the fault of the payment plugin not checking the Status before setting to say "C"

I have seen the std. response being sent by Google bot etc -- no idea how they harvest them..
perhaps twats that set their browsers to "further their browsing experience" etc

e.g.

66.249.xx.xx - - [14/Mar/2016:02:29:40 +0200] "GET /index.php?option=com_virtuemart&view=pluginresponse&task=pluginresponsereceived&on=Axxxx&pm=5&Itemid=0 HTTP/1.1" 200 5885 "-" "AdsBot-Google (+http://www.google.com/adsbot.html)"

This particular one was heidelpay.. which had no check on the Status and would even set orders from Shipped back to Confirmed days later and trigger all emails etc

fixed by writing a proper status check in the plugin response

Title: Re: Confirmed order email being sent again and again
Post by: ibd2004 on March 19, 2016, 07:06:57 AM
Hi,
I tried to understand what you just explaind but just dont get it.
.
Can you help me to get it fix some how?
It will be great and i will be thank full.
Title: Re: Confirmed order email being sent again and again
Post by: Jumbo! on March 19, 2016, 11:51:36 AM
What payment plugin are you using?
Title: Re: Confirmed order email being sent again and again
Post by: ibd2004 on March 21, 2016, 20:45:39 PM
Im using paypal and a local credit card company plugin.
But im using the same on ather web site and all works fine there.
Title: Re: Confirmed order email being sent again and again
Post by: Jumbo! on March 21, 2016, 20:51:36 PM
Disable the local credit card plugin and check again.
Title: Re: Confirmed order email being sent again and again
Post by: GJC Web Design on March 21, 2016, 21:33:04 PM
or go thru your server access logs searching for any GET with   task=pluginresponsereceived

are there multiple ones with the same on=xxxxxxxx  ?

if so copy paste into a browser and try them.. see what happens

or copy/paste any one and see what happens..