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Title: Received notification of pending order and payment and no order in backend
Post by: Otir on May 13, 2015, 16:19:28 PM

Virtuemart 3.0.8 and Joomla! 3.4.1.

I received the notification of a pending order which was duly processed by Authorize.net but when I went to the back end to confirm the order, it is nowhere to be found.
The last order that is appearing goes back to May 6 with a cancelled order (from a totally different shopper, but wanted to mention it in case it could be relevant)

Can someone help me as to what might cause the order to not be there? and what I should be looking to correct if possible?

Thank you so much for the help

Title: Re: Received notification of pending order and payment and no order in backend
Post by: Otir on May 13, 2015, 16:32:56 PM

I added a transaction to check the system (did not process a payment) and the order has appeared. But the missing order is nowhere to be found.

Title: Re: Received notification of pending order and payment and no order in backend
Post by: Otir on May 14, 2015, 16:07:04 PM

Is there a way to see if it went in the trash> (if an other administrator mistakingly deleted that entry)?

Thanks!

Title: Re: Received notification of pending order and payment and no order in backend
Post by: GJC Web Design on May 15, 2015, 00:01:19 AM

afaik deleted is deleted - so no....

Title: Re: Received notification of pending order and payment and no order in backend
Post by: Otir on May 15, 2015, 00:51:23 AM

Thanks GJC!
I checked with the other admin, and there is no way it was deleted. But there might have been a glitch at that time on our servers that may have caused this.
I will leave at the place of mysteries for ever. No harm done.

Thanks again.

VirtueMart Forum

VirtueMart 2 + 3 + 4 => Plugins: Payment, Shipment and others => Topic started by: Otir on May 13, 2015, 16:19:28 PM