VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: bsdinsight on October 25, 2014, 09:43:29 AM

Title: It does not send email in "Ask question about this product"
Post by: bsdinsight on October 25, 2014, 09:43:29 AM
Hi all

I tried to enable "Ask questions about this product" and the system does not send email. I got a blank sceen after submit to send email

(http://i1382.photobucket.com/albums/ah251/bsdinsight/10-25-20142-33-27PM_zpsc5a79fc3.jpg)

Please help me to fix it.

Thanks in advance.
Title: Re: It does not send email in "Ask question about this product"
Post by: jenkinhill on October 25, 2014, 11:05:53 AM
Works fine for me on all my VM2.6.12 sites. You have a commercial template there, so as usual, switch to Beez to determine if something in your template is causing this not to work, such as a JavaScript conflict.
Title: Re: It does not send email in "Ask question about this product"
Post by: bsdinsight on October 25, 2014, 13:14:09 PM
Tks for your support, I have changed to Beez, and it is same problem.

I am very new with WM - Who the email send to?(Shopper, Manufacture, of Joomla Admin) Do I need to config in WM?
Title: Re: It does not send email in "Ask question about this product"
Post by: jenkinhill on October 25, 2014, 14:10:18 PM
Email is sent to the vendor using the address set under the shop/Shopper Information tab.

In Configuration/Shopfront to test this you should have "Allow non logged-in to send a recommendation or ask a question" selected and "Use ReCaptcha for recommendation and ask a question" turned off.
Title: Re: It does not send email in "Ask question about this product"
Post by: bsdinsight on October 25, 2014, 15:53:34 PM
Thanks, I did and test, but it is same problem - can you help me to test in my site http://store.bsdinsight.com?

Thanks in advance.
Title: Re: It does not send email in "Ask question about this product"
Post by: GJC Web Design on October 25, 2014, 19:09:31 PM
gives
"NetworkError: 500 Internal Server Error - http://store.bsdinsight.com/solutions/sap/sap-lumira/sap-lumira-detail?tmpl=component"  when submitted
You need to do all the nomal 500 server error investigations listed on many posts on this forum
Title: Re: It does not send email in "Ask question about this product"
Post by: bsdinsight on October 25, 2014, 19:16:49 PM
Quote from: GJC Web Design on October 25, 2014, 19:09:31 PM
gives
"NetworkError: 500 Internal Server Error - http://store.bsdinsight.com/solutions/sap/sap-lumira/sap-lumira-detail?tmpl=component"  when submitted
You need to do all the nomal 500 server error investigations listed on many posts on this forum


So I think that it takes a lot of time, and I am new with WM. I am thinking to disable this feature.

Title: Re: It does not send email in "Ask question about this product"
Post by: stanoli on December 30, 2014, 11:35:06 AM
I found another solution.
In Virtuemart -> Configuration -> Templates
Enable: Using the virtuemart jquiry

Now it works for me, for unregistered users