Print Page - Virtuemart isn't sending out emails to the store admin

Title: Virtuemart isn't sending out emails to the store admin
Post by: mikepwp on February 13, 2014, 19:50:56 PM

I'm not exactly sure when this started occurring, the webstore is a rather small one, and only gets orders once a month or so. Evidently they received notice from the credit card processor that an order had been made, but they didn't get anything from the store. I think that the customer did get a confirmation, just not the admin.
The site is running Joomla 2.5.18, Virtuemart 2.0.26d and PHP 5.4.
Any suggestions as to what the problem might be are appreciated!

Title: Re: Virtuemart isn't sending out emails to the store admin
Post by: jenkinhill on February 13, 2014, 23:33:09 PM

Check setting for "Default Order Status to send email to vendor " in Configuration/Checkout

Title: Re: Virtuemart isn't sending out emails to the store admin
Post by: mikepwp on February 17, 2014, 21:03:20 PM

The Default Order Status to send email to vendor field has these:
Confirmed by Shopper
Confirmed
Cancelled
Refunded

Should I add Pending to the list?

Title: Re: Virtuemart isn't sending out emails to the store admin
Post by: Jazajay on February 17, 2014, 22:30:59 PM

I would also check:

1) Global configuration > server > mail settings are configured correctly.
2) Virtuemart > Configuration > Shop > Email settings > use vender address

Jaz

Title: Re: Virtuemart isn't sending out emails to the store admin
Post by: mikepwp on February 18, 2014, 22:49:28 PM

The global mail settings are good (using PHP mail).
The 'Use the vendor email address' field is checked.

VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: mikepwp on February 13, 2014, 19:50:56 PM