VirtueMart Forum

VirtueMart 2 + 3 + 4 => Administration & Configuration => Topic started by: BonaFide on January 26, 2014, 10:45:36 AM

Title: Notification of order emails not being sent
Post by: BonaFide on January 26, 2014, 10:45:36 AM
I recently updated VM to 2.026a and since then when orders are placed on my site, I no longer receive the e-mail notification of such.

Is this a glitch in the update and if so, what do I need to do to rectify it?

Am also running Joomla 2.5.17
Title: Re: Notification of order emails not being sent
Post by: jenkinhill on January 26, 2014, 12:37:49 PM
Does the cutomer get an email? Check setting for Default Order Status to send email to vendor/shopper in Configuration/Checkout

You should update to 2.0.26d  (as always, test the update on backup copy of the site first)
Title: Re: Notification of order emails not being sent
Post by: BonaFide on April 10, 2014, 14:47:22 PM
Quote from: jenkinhill on January 26, 2014, 12:37:49 PM
Does the cutomer get an email? Check setting for Default Order Status to send email to vendor/shopper in Configuration/Checkout

You should update to 2.0.26d  (as always, test the update on backup copy of the site first)

Hi Jenkin

I am still unfortunately not receiving notification of orders when the client places orders from the site. They too are not receiving any confirmations of orders placed.

The settings in Configuration/Checkout are set correctly to send the e-mails.

I even updated to Joomla 2.5.19 and Virtuemart to 2.6.0

I even went so far as to inputting the details for the SMTP Server again in Joomla Global Configuration. When a client signs up as a member on the site, I get the notification e-mails.

Really scratching my head at the moment as I don't know what else to try.
Title: Re: Notification of order emails not being sent
Post by: leftyd on April 26, 2014, 04:21:54 AM
Did you ever find a resolution for your issue?  I recently undated vm to 2.6 on joomla 2.5.17 and I am now having the same issue with emails not being sent out.