Print Page - Completed Order, Status Problem

Title: Completed Order, Status Problem
Post by: nimanima on October 07, 2013, 19:48:35 PM

Hi to all,

In advance, thanks to read my problem... :)
The problem is that when a user buy a product and pay successfully, In admin panel in orders list Apparently it is confirmed , but it is not, when I click on that order there is a table like below, that I must manually set the the order status from Pending to Confirmed...

Date Added Shopper Notified? Order Status Comment
Friday, 04 October 2013 21:12 No Pending

What is the Problem? , How can I fix it and set it fully automatic ?
Thanks for your attention...

Kind Regards,

Title: Re: Completed Order, Status Problem
Post by: jenkinhill on October 08, 2013, 13:09:06 PM

http://forum.virtuemart.net/index.php?topic=79799.0

Title: Re: Completed Order, Status Problem
Post by: nimanima on October 09, 2013, 15:31:44 PM

Thanks for your points Kelvyn,

The joomla version is : Joomla! 2.5.11
VM Version is : 2.0.22b
PHP Version is : 5.3.24

Thunks for your attention,

Kind Regards,
Nima

Title: Re: Completed Order, Status Problem
Post by: jenkinhill on October 09, 2013, 17:21:22 PM

I suggest you update both your Joomla and VirtueMart versions which have known critical security issues which have already been exploited by hackers. Current versions are J2.5.14 and VM2.0.24

See the note in the security update announcement about template overrides (if you use them): http://virtuemart.net/news/latest-news/446-important-security-release-vm-team-at-joomladay-germany
And see http://forum.virtuemart.net/index.php?topic=118683

This may fix your pending issue, but test the updates on a backup copy of your site first.

Title: Re: Completed Order, Status Problem
Post by: nimanima on October 09, 2013, 20:36:13 PM

I upgraded both VM and Joomla but the problem still available...

Please take look at this image of my VM admin panel (order page) :

(http://i39.tinypic.com/2i12iyt.jpg)

Kind Regards,
Nima

Title: Re: Completed Order, Status Problem
Post by: jenkinhill on October 10, 2013, 00:01:39 AM

OK then check your payment plugin

Title: Re: Completed Order, Status Problem
Post by: nimanima on October 10, 2013, 15:16:48 PM

Thanks for your answer Sir,

How should I check that?

Title: Re: Completed Order, Status Problem
Post by: Maxim Pishnyak on October 11, 2013, 18:24:48 PM

Yes, check settings of your payment plugin. Make screen shot and post it here.

Title: Re: Completed Order, Status Problem
Post by: nimanima on October 12, 2013, 15:12:16 PM

Thanks for your kind responses...

Here is the Screen Shot :

(http://imageupload.co.uk/files/zo75hul43n2ie7a8gjhm.jpg)

Title: Re: Completed Order, Status Problem
Post by: nimanima on October 15, 2013, 10:17:32 AM

No Solution for this Problem ?!! :(

VirtueMart Forum

VirtueMart 2 + 3 + 4 => Plugins: Payment, Shipment and others => Topic started by: nimanima on October 07, 2013, 19:48:35 PM