Hi there,
My client claims that she is not receiving the email orders when someone places an order on her shop.
I have got her email address listed under Shop > Shopper Information
Is there somewhere else where I need to be looking?
Usually due to antispam configuration on shared servers. Check settings for "Use the vendor email address" in Config/Shop and for "Default Order Status to send email to vendor " in Config/Checkout (VM2.0.22d)
Thanks for this Kelvyn,
I tried this, and she's still not getting the mails :(
Any idea what else we can try?
I assume that registration emails are being sent out by Joomla OK and that she is using a real amil address, not hotmail or similar? Check her own antispam settings, maybe try using a different Joomla mailer, eg switch to SMTP.
I did fix a no mail issue for a site by moving it to a different host, so I do tend to be suspicious of server antispam controls. There was a fix added into VM around 2.0.20 to oversome this problem for some hosts, though.
Sooooooo, turns out the client was looking at the wrong email address (*face slap*)
I'm so sorry to have messed you around. Thank you for your help!
We all have to tolerate stupid clients............
Hahahahahaah too true, and so very very very annoying!
Let's hope it doesn't happen again in the too near future :)