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VirtueMart 2 + 3 + 4 => General Questions => Topic started by: moustik_3 on March 12, 2013, 10:35:17 AM

Title: Can't update order status
Post by: moustik_3 on March 12, 2013, 10:35:17 AM
Hello,

Everything worked fine until this morning. I tried to confirm the orders of my clients, and send them a confirmation email but... when i try to do that in the backend admin pannel of vm2, it just redirects to the main joomla admin page (administrator/index.php) without updating anything.

Even if I try to filter the orders by the status, I have the same result: redirected to the same page without any error msg.


Not sure what the problem can be...any idea?
Title: Re: Can't update order status
Post by: jenkinhill on March 12, 2013, 11:11:58 AM
http://forum.virtuemart.net/index.php?topic=79799.0
Title: Re: Can't update order status
Post by: moustik_3 on March 12, 2013, 11:29:10 AM
Joomla! Version    Joomla! 2.5.8 Stable [ Ember ] 8-November-2012 14:00 GMT

Joomla! Platform Version    Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT

Virtuemart version : Installed version 2.0.14

PHP Version    5.3.22
Title: Re: Can't update order status
Post by: jenkinhill on March 12, 2013, 13:25:58 PM
Thanks. It it suddenly started happening then someting you or your host did is most likely. Ask the host if they "updated" anything. Check .htaccess has not been changed, check for JavaScript conflicts in backend..

J2.5.8 has a low level security issue and VM2.0.14 is a bit out of date (now at 2.0.20)
Title: Re: Can't update order status
Post by: amanche on March 30, 2013, 00:51:17 AM
Hi,

I've just got the same problem after installing a local tested VM (Joomla 2.5.9, VM 2.0.20b) on the the providers webspace. In my case the solution was to decrease the value of "Default items per listing view" (Configuration, Tab "Shopfront") to 100 (after 1000 for testing).

For me it looks like a timeout on the providers server or something similar and could result also in configuration changes by the provider (runtime oder query limits).

Regards

Achim
Title: Re: Can't update order status
Post by: AccessIPD on December 17, 2015, 22:17:40 PM
New installation with the same issue.
J 3.4.6
VM  3.0.12
Changing backend listing view to 100 from 200 fixed the issue. maybe a bug?
Or maybe a conflict with Gantry?

Thanks amanche for the tip!
Title: Re: Can't update order status
Post by: jenkinhill on December 17, 2015, 22:26:35 PM
A simple case of insufficient resources on the server. Gantry has nothing to do with the BE template, it just screws the FE.
Title: Re: Can't update order status
Post by: jnzken on January 12, 2016, 05:39:12 AM
AccessIPD.. thank you, thank you. I have been looking for an answer to this problem for a looooong time now. Using 2.6.20 so had to go to....  configuration -> Templates tab -> "Backend default items per list view" set to 100 or less. I used 75 and it worked perfectly.

Jenkinhill... if it is a case of insufficient resources on the server, is that a setting we typically have access to in our control panal on the hosting company or is it something they have to fix?
Title: Re: Can't update order status
Post by: GJC Web Design on January 12, 2016, 08:55:31 AM
resources..  it depends on your host ( we are basically talking memory and perhaps cpu & mysql etc here )

The host may increase your memory if it isn't already on their maximum allowed.. in my cPanel Hosting I can choose the memory allocated up to my hosts maximum of 512MB via my php settings

But all hosts are different .. some pile 100's of sites on a single server and set a max of 128MB.. so everyone is queing waiting on cpu and sql to come free or experiencing blank screens cos the memory runs out

Some are responsible .....   ;)

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