Hello there.
Today i had an order with some items missing. So the operator did a paypal partial refund, for the products missing (directly from Paypal).
The order been "canceled" automatically after this operation.
In payment method section, i now have this new entry:
Full amount of the customer's payment -15.00
Currency EUR
Invoice d32d01035
eligibility Ineligible
Unique customer ID xxxxxxxxxxx
Tax 0.00
Date/time of the IPN 10:09:34 Oct 11, 2012 PDT
Payment Status Refunded
Transaction fee -0.51
Customer's primary email address xxxxxxxxxxx@free.fr
Customer's last name Txxxxxxxxxxx
Customer's first name Cxxxxxxxxxxx
Email address or account ID of the payment recipient xxxxxxxxxxx
Primary email address of the payment recipient xxxxxxxxxxx
Transaction subject xxxxxxxxxxx
ISO 3166 country code FR
Transaction identification number xxxxxxxxxxx
Original transaction identification number xxxxxxxxxxx
Reason for the case refund
Is that normal?
So all the produts of the order gone back into the stock right?
This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.
I am not sure if the quantity goes back too... i think it doesn't... but like i said... not sure.
Quote from: chetanmadaan on October 13, 2012, 06:13:01 AM
This is normal... VM use IPN with paypal... so if a payment is refunded in paypal (doesn't matter full or partial)... it will automatically cancel the order on the site.
Yeah, i know. But I'im not pretty sure that set all products of the order as "refund" is a good option when there is a paypal refund.
Just because the stock get wrong by this way, in the case that it was a partial refund..
In my memories, yes, quantities go back.