Hi,
I´m in the middle of testing the ePay payment module in Virtuemart 2.0.6 and I´m experiencing a strange problem.
Normally when making an order with the standard "Standard Virtuemart Payment" plugin everything works fine and order confirmation mails are sent out to both the customer and the shop.
But when I make an order using the ePay payment plugin/module the order confirmation mails are not sent to neither the customer nor the shop..
When the payment is complete you land at the "Thanks for your order"-page where it normally also shows a system message saying something like: "An e-mail has now been sent to xxxxx", but this system message doesn´t appear after paying with ePay.
Does anyone know what is causing this problem?
I have tried contacting ePay support for help, but they just said that when they tested the module on their system, e-mails were sent out fine.. So not much help there.
Hi fabelmik,
Have you checked you logs?
This is probably a very stupid question, but which log file should I be looking at?
I have zero experience in error logging Virtuemart..
In you JOOMLA! global config. There's a path you set for error logging. A file that stores all the error data. That should point you to the correct file.
NB: it's usually in the /logs/ folder if set up correctly. Or simply look for a file called error.log
Thanks:)
I found it.
I will try and see if I can work this out.
Thanks again.