I've spent hours reading this forum, looking for an answer, but can't find one.
I have zero weight products (services) that I sell. To prevent VM from charging sales tax on a service, I have to have the products set to zero weight.
The problem occurs when a customer tries to buy one of the services and then checkout. UPS v2.0 tries to get a UPS amount, but errors out due to the zero weight.
The specific errors are:
Notice: We are unable to ship UPS as an error occured. Please select another shipping method.
Notice: The error was: UPS cannot process a zero weight order.
So, my question is this: How can I tell UPS v2.0 to not try and get a UPS amount for a specific product?
If I give it a weight and set the shipping modifier to zero, VM charges sales tax, but it works otherwise.
If I take the weight off, there's no tax, but I can't get past the UPS shipping rate error.
Any ideas on how to approach this, please? UPS v2.0 is a great UPS solution, and this is the only snag I've found with it.