Author Topic: account creation mail for client doesn't work in 3.8.6  (Read 536 times)

pcsimple26420

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account creation mail for client doesn't work in 3.8.6
« on: November 21, 2020, 13:02:50 pm »
Hello the link included in the mail for a client  to  validate his account send to a 403 error page.
The client appears  in the joomla user list  but the administrator never receive the mail to validate the client account.
This was working until the update to 3.8.6.
Thanks

pinochico

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #1 on: November 22, 2020, 05:14:47 am »
You are not sending information that lets you know where the error is.
Send them - admin - menu users - button options - setup creating user
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pcsimple26420

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #2 on: November 22, 2020, 12:03:36 pm »
Hello
i have stay in 3.8.4 because this error only appear whith the 3.8.6 update.
I have noticed that in 3.8.6 when a user create an account in the frontend he received a mail with a link to validate his account.
This mail contain a link :
https://yoursite.com/index.php?option=com_users&task=registration.activate&token=2435958d471a76d7e9e3d3031c9211ee&lang=fr&Itemid=121
but this link go to a 403 error page.
Due to this error the account is not validated and the administrator doesn't received the second mail to validate the new user.
If the administrator look in the backend in the users page of Joomla or in the clients page of Virtuemart he will see that a user create an account but this account is blocked and need to be unblocked and validated manually...
Sorry for my poor english i am french but i hope my explanation to be clear.
Thanks.

pcsimple26420

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #3 on: November 22, 2020, 17:56:17 pm »
a screen of the 403 page...

pinochico

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #4 on: November 22, 2020, 18:33:15 pm »
Really your customers if you want buy on shop must waiting for confirm registration?
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jenkinhill

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #5 on: November 23, 2020, 10:27:23 am »
Really your customers if you want buy on shop must waiting for confirm registration?

Assuming this is a normally set up shop the customer will have been registered as a shopper in VM and will appear on the shopper list, they can make purchases etc. They are just not registered in Joomla.

And I agree, asking for registration and then wanting the shopper to wait for email is a really good way to lose sales.
Kelvyn

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pcsimple26420

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #6 on: Yesterday at 11:28:24 »
Hello yes it's a private store.
Only validated users can make an order so i need it to work as in 3.8.4
In 3.8.6 it's not working properly and it's a new bug sorry to insist...

pinochico

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #7 on: Yesterday at 11:35:33 »
is ItemID correct?
is from menu item for VM User registration or item for VM category?
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pcsimple26420

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #8 on: Yesterday at 14:04:29 »
user ID is always the same 121 but even in working version.
It' in VM registration.

pinochico

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Re: account creation mail for client doesn't work in 3.8.6
« Reply #9 on: Yesterday at 15:19:52 »
ItemId in URL is ItemID for menu not User ID, are you sure?
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