Author Topic: paypal.1.log.php file error  (Read 870 times)

sohopros

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paypal.1.log.php file error
« on: May 21, 2020, 20:19:23 pm »
Hi,

We received an e-mail from Virtuemart:

Hello,

An error with your payment method paypal on your store Folch. The details are logged in the file paypal.1.log.php

. The VirtueMart Team


In the paypal.1.log.php file I see only this error:

2020-05-21 12:00:52 ERROR

From tracking an order I see that the store had one order around this time: Order ID 2282
From Order payment status I see that customer purchased item with Paypal On May 19, 17:43 but the order status was "Pending" with the comment: "The payment for order AU5F02188 is pending state. Reason: The payment is pending."

On May 21, 12:00 Order status changed to "Confirmed " with the comment "Your payment for order AU5F02188 has been confirmed by PayPal"

From the previous order with Paypal I see that authorization was right away. See my two screenshots:

What is the error is about? How I can fix it?

Please advise,
Sandra

Studio 42

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Re: paypal.1.log.php file error
« Reply #1 on: May 21, 2020, 22:45:39 pm »
I think that the user country is not safe, so paypal do not confirm directly in this case.