Author Topic: PayPal Pro errors  (Read 651 times)

_stu

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PayPal Pro errors
« on: February 15, 2020, 16:00:10 pm »
When attempting to check out with PayPal Pro after entering incorrect info (e.g. incorrect credit card, incorrect billing address, others?), the only error listed is a single error message that says, "The payment plugin failed." This is not very helpful to the user. >:(
To make matters worse, the debug log does not get updated with this error, so a semi-sophisticated admin can't help the user.  :-\
The order list is not updated. I can understand this.

Is there another plugin available that is more helpful in error conditions?

Thanks.

jjk

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Re: PayPal Pro errors
« Reply #1 on: February 15, 2020, 20:20:17 pm »
In Joomla administration > Extensions > Manage, what are the PayPal plugin version and author?
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

_stu

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Re: PayPal Pro errors
« Reply #2 on: February 15, 2020, 20:54:37 pm »
Sorry, should have remembered that.
VirtueMart Development Team version 3.6.10
Cheers.

AH

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Re: PayPal Pro errors
« Reply #3 on: February 16, 2020, 11:30:46 am »
Has this ever worked?

regards
A

Joomla 3.9.19
php 7.3

_stu

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Re: PayPal Pro errors
« Reply #4 on: February 18, 2020, 20:03:53 pm »
It seems to work if there are no errors, but any error conditions are handled poorly, as far as I can tell.

Studio 42

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Re: PayPal Pro errors
« Reply #5 on: February 18, 2020, 22:02:48 pm »
Perhaps Paypal API do not provide the informations ?