Paypal: We're sorry, things don't appear to be working at the moment.

Started by irsinternet, July 06, 2018, 20:55:37 PM

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irsinternet

I found an old thread regarding this error, but the "solution" didn't work in my case (http://forum.virtuemart.net/index.php?topic=138379.msg485329#msg485329).

When I check out and confirm the order, the site redirects me to a PayPal error page "Things don't appear to be working at the moment. Please try again later." In the URL, it says this: https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=ea8033697520d&code=BAD_INPUT_ERROR&mfid=1530902749739_666c7be873df0

I'm not sure what is causing the error or where to look. The development website is ws.sitedemo.work/store.html.
Thank you!

Jörgen

You do not give much information

new site, upgraded site, vm version, joomla, php version etc

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

irsinternet

New site
Joomla 3.8.10
VirtueMart 3.2.14
PHP Version 5.6.36
Database Version 5.5.59-cll
http://ws.sitedemo.work/store.html

jjk

Your screenshot looks like a redirect to a PayPal app. Which PayPal plugin do you use? Your cart view looks like you don't have a PayPal payment method configured in VirtueMart.
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

irsinternet

I am using what is built in and haven't purchased additional payment addons. I have attached screenshots of my configuration for PayPal payment.

GJC Web Design

config looks fine to me ..

does this error happen every time?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

irsinternet

Yes, unfortunately. I have Membership Pro installed that also uses PayPal for payments, and that works fine, so I know it isn't the PayPal account. It doesn't matter what product I try to buy, it still gives me the same error.

GJC Web Design

Hmmm ... Paypal is probably the commonest payment method used by VM users and it simply works normally.

I assume there is something wrong with the data posted to paypal.. with standard it is just a simple html post...
You need to start debugging this by capturing the Post , logging the transaction and turning on the debug/logging to get any further with this

try doing a quick new install of J/VM as a test on if u have access a different server to eliminate an install or server problem.
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Studio 42


irsinternet

I disabled MembershipPro, and still get the error.
I'm doing a clean joomla/vm install and will report back.

irsinternet

Fresh Joomla with only VM and downloadable product plugin installed. Shopping cart took me to PayPal.

irsinternet

Installed Membership Pro on the clean website, and everything works as expected. There it something on the original site that is breaking.

irsinternet

I also noticed that there is no ?Itemid=0 at the end of the working shopping cart when confirming the order.

Studio 42

You have no Joomla menu assigned to your shop home page and no menu for cart link ?
Itemid=0 is when the router find no valid route most time.

irsinternet