Author Topic: Unable to create new categories or publish/unpublish them?  (Read 11441 times)

blackrat999

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Unable to create new categories or publish/unpublish them?
« on: January 17, 2018, 10:29:56 am »
As the title says really.
I am running JM 3.8.3 with VM 3.2.12 (i have just updated from 3.2.4 because i found this issue there too in the hope the update might fix it)
Not sure when this occurred as only just noticed today.

If i click NEW on categories nothing happens and i cant publish or unpublish categories, no error message at all, Products are working as usual.

the site is https://www.ukgd.co.uk

thanks for any suggestions.

jenkinhill

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Re: Unable to create new categories or publish/unpublish them?
« Reply #1 on: January 17, 2018, 11:01:41 am »
Have you checked with VM debug?

Does the new category appear at all? It's not clear from your description.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #2 on: January 17, 2018, 11:28:45 am »
Thanks for fast reply.
When i click NEW for Category nothing happens at all, it as if the button doesnt work.

with VM debugging on for Admin i get the following

Message
1 vmdebug 1 Language, default shoplanguage (VmConfig::$jDefLang): en_gb en-GB
2 vmdebug vmTime: time to load config: 0.00252008438110352
3 vmdebug Start used Ram 13M
5 vmdebug 1 Language, default shoplanguage (VmConfig::$jDefLang): en_gb en-GB
6 vmdebug vmTime: time to load config: 0.00114083290100098
7 vmdebug vmTime: "VirtueMartControllerConfig" Finished task config: 0.0149660110473633
8 vmdebug End used Ram 14.75M
9 vmdebug Peak memory peak 14.75M
Configuration Saved
2 vmdebug vmTime: time to load config: 0.00158095359802246
4 vmdebug getVendorId manager
5 vmdebug Active Mainvendor
6 vmdebug Set 935 to 1
7 vmdebug My Memory Limit in Bytes 134217728
8 vmdebug vmTime: "VirtueMartControllerConfig" Finished task config: 0.0402538776397705
9 vmdebug End used Ram 18.25M
10 vmdebug Peak memory peak 18.25M

blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #3 on: January 18, 2018, 18:39:24 pm »
Does this mean anything to anyone please?
thanks

jenkinhill

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Re: Unable to create new categories or publish/unpublish them?
« Reply #4 on: January 18, 2018, 18:45:16 pm »
I have been checking and nobody else has reported this issue. Assuming that the debug text is from you selecting the New category button then I'd expect to see mention of VirtueMartControllerCategory

Is nothing active on the category list page? You should be able to unpublish a category from there.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #5 on: January 18, 2018, 18:59:57 pm »
i tried it again and did get that in the message

Message
1 vmdebug 1 Language, default shoplanguage (VmConfig::$jDefLang): en_gb en-GB
2 vmdebug vmTime: time to load config: 0.00242996215820312
3 vmdebug Start used Ram 13M
4 vmdebug Active Mainvendor
5 vmdebug Set 935 to 1
6 vmdebug vmTime: "VirtueMartControllerCategory" Finished task category: 0.0738589763641357
7 vmdebug End used Ram 16.5M
8 vmdebug Peak memory peak 16.5M

blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #6 on: January 18, 2018, 19:03:38 pm »
Just to confirm, i cant publish or unpublish or create new categories at all, not by clicking the green arrows or by selecting the category and then clicking the unpublish/publish buttons, none of them work at all.

Jörgen

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Re: Unable to create new categories or publish/unpublish them?
« Reply #7 on: January 18, 2018, 20:01:59 pm »
Do You use any custom back end template ? Or perhaps some advanced plugin for the back end ?

regards

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
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blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #8 on: January 18, 2018, 20:51:09 pm »
I do have the Advanced VM Inventory installed but the issue is the same when it is disabled and i have that also on plenty of other sites without issue.
It is the Yoo_Peak template designed to work with Vmuikit, again i have several sites like this.
I cant think of anything else that is different to other sites or could be causing the issue

Jörgen

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Re: Unable to create new categories or publish/unpublish them?
« Reply #9 on: January 18, 2018, 23:20:48 pm »
try the isis template,

Jörgen @ Kreativ Fotografi
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Virtuemart 3.4.x
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blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #10 on: January 18, 2018, 23:57:05 pm »
The ISIS template isnt showing as being installed but it is in the admin/templates folder ?

Jörgen

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Re: Unable to create new categories or publish/unpublish them?
« Reply #11 on: January 19, 2018, 06:58:28 am »
It is a template for the back end, it should be visible. I can see two templates for the back end, Hathor and Isis.

Was this a new (VM 3.2.4) or moved site ? Is there maybe a problem with an incomplete Joomla install ?

regards

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
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blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #12 on: January 19, 2018, 08:36:44 am »
Thanks for your time here Jorgen.
It was a migrated site from a 2.5 install a couple of months ago i am not 100% sure if this issue was happening when it was first migrated to be honest as nothing much was changed then.
It is as though there is a permissions issue with the categories only, i have had similar issues with Joomla articles not saving etc and that has always been the config file, is there a similar config for VM ?

Jörgen

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Re: Unable to create new categories or publish/unpublish them?
« Reply #13 on: January 19, 2018, 09:52:58 am »
I would ftp over all files for Joomla and VM once again.

Have You checked that there isn´t anything in the install that didn´t go through?

regards

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

blackrat999

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Re: Unable to create new categories or publish/unpublish them?
« Reply #14 on: January 19, 2018, 10:01:16 am »
ok is it best to do this from a working site files or brand new file download?
Just copy and replace via FTP?