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Some emails not working

Started by Sparksy, August 30, 2016, 03:24:03 AM

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Sparksy

VM 3.0.12
J 3.6.0
PHP 5.5.31

Hi,

Emails are not working to vendor when a customer places an order. When a customer registers the registration email is received. Thus the sites email is functioning just not emails from virtuemart. Any thoughts as to where I have an error. Config of emails attached.



Milbo

Invoices are generated? Why do you generate for any order status an invoice? That is definitly wrong.
Should I fix your bug, please support the VirtueMart project and become a member
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Extensions approved by the core team: http://extensions.virtuemart.net/

GJC Web Design

QuoteVM 3.0.12
J 3.6.0

for VM emails to work on J3.6.x you MUST use VM3.0.16+

http://dev.virtuemart.net/attachments/download/1000/com_virtuemart.3.0.16_extract_first.zip

this release incl. the fix for the emails

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Sparksy

Hi, I upgraded the site, however I (the vendor) am still not receiving emails from customers who order. I can see new orders have been placed however.


jenkinhill

Is the shopper receiving order emails? Are invoices being generated?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Sparksy

No, it seems nobody is receiving the email.
It sends an email if we manually go in an update the status to shipped, however I would expect that the shopper would receive an email confirming what they had placed as an order automatically and the vendor would receive an email saying what is ordered ( which then could be  married with say bank or paypal confirmation).

So the fact it sends emails correctly on updating status must mean I have a configuration setting wrong or not set it up correctly.

GJC Web Design

As discussed many times on here .. there are no emails for a Pending order -- haven't been for many versions now

search on here for solutions
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation