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Confirm purchase not working

Started by mooseman, April 13, 2016, 15:17:38 PM

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mooseman

Hi when a customer clicks on confirm purchase or check out now, it loops back to the cart with no error message, all options confirmed and entered.

I checked access logs, error logs, turned debugging on and nothing...

Can anyone shed some light on this situation?

Running:
VirtueMart 3.0.16
Joomla! Version    Joomla! 3.4.8 Stable [ Ember ] 24-December-2015 19:30 GMT
Joomla! Platform Version    Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Database Version    5.5.47-0ubuntu0.14.04.1
Database Collation    utf8_general_ci
PHP Version    5.5.9-1ubuntu4.14
Web Server    Apache/2.4.7 (Ubuntu)
WebServer to PHP Interface    apache2handler

ClaudioRomeo

Try to clean both Joomla cache and browser cache.
Now does it work?

If not, check if the payment method or shipping method is unique: sometimes small errors deliver great troubles. Example: the first shipping method is set from 0 to 10 kg; the second from 10 to 20. If the weight is 10 kg, VM can mess up.
If you are still in trouble, are you using any other extension that could conflict with VM?
I'm the author of the VirtueMart 3 Reference Guide
https://www.virtuemartmatters.com

GJC Web Design

afaik VirtueMart 3.0.16  hasn't been tested with J3.4.8

it was released as a fix for the problems introduced by J3.5.1
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

mooseman

Thanks for the quick feedback.

Claudio, yes I cleared both joomla & browser cache. no worky

What's funny is that the checkout was working before I migrated the site to a new server. should I be chaecking any permissions somewhere?

ClaudioRomeo

Quotethe checkout was working before I migrated the site to a new server
This information is important.

The PHP version is the same?  Any PHP option differently set?
I'm the author of the VirtueMart 3 Reference Guide
https://www.virtuemartmatters.com

mooseman

I'm running ISPConfig.

In the Site specifications, my old site had PHP set to CGI, on the new site it was set to MOD-PHP.

I set the new site to PHP, and nothing changed.

everything works fine until I check checkout, at which point it just goes back to the same screen.