Author Topic: "Info: You are not a Registered Customer yet. Please provide your Billing Inform  (Read 4147 times)

manojb05

  • Beginner
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  • Posts: 12
Hi
Virtumart 1.9 & Joomla 1.5. After successfully registering, when a user clicks "Checkout>>", they are redirected to the Billing Address page, with an error message:

"Info: You are not a Registered Customer yet. Please provide your Billing Information."

The problem is, this info was already entered during the user's registration.  If you re-enter it, the same problem will continue to happen.  Why is VM not storing the billing address data?. How can i rectify the issue?

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
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  • Posts: 10302
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
um..  your building a new site in J1.5/VM1.1?  Or has this suddenly started to happen?
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

manojb05

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  • Posts: 12
hi gjc... its 4 years old site. we not integrated paypal that time now we implemented the paypal in site. now its happend

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 10302
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
Ah you see - slowly the info trickles out...   ;)

so  - is the error coming from the paypal class or VM?

GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

manojb05

  • Beginner
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  • Posts: 12
its come out from VM

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 10302
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
well I don't know
My site is J1.5/VM1.1.9 and uses paypal without problems -- has done for years
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

manojb05

  • Beginner
  • *
  • Posts: 12
if anybody know  how can i rectify the issue?