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Order is paid, but ordered products are still pending

Started by iWim, September 05, 2014, 16:20:22 PM

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iWim

Hey,

My client received an order that the customer paid with with iDeal.
iDeal is a payment method in the Netherlands to instantly transfer from the customer's bank account to the shop owner.
Normally when an iDeal payment is completed the order is Confirmed(Paid).

In the order list it states that the order is Confirmed (paid), as it should, but the products in the order are still Pending (that's not correct, right?).

Joomla 2.5.24
VM 2.6.10
cciDEAL Platform 4.1.2

If you need more information, let me know.

Thank you.
Wim

GJC Web Design

Quotebut the products in the order are still Pending

what do you mean by this?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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iWim

I wanted to create a screenshot of the issue, but my client was faster and changed the status of the order, which changed also the status of the ordered product.

What I meant was that in the orderlist an order had the status Confirmed.
When I opened that order the products in that order had the status of Pending

That order was paid using iDeal, normally when someone pays that way all statuses switch to Confirmed automatically.
I have contacted the developers of the payment system. Maybe they know something.

GJC Web Design

QuoteWhat I meant was that in the orderlist an order had the status Confirmed.
When I opened that order the products in that order had the status of Pending

I just don't see how this is possible - the status is the status taken from the order status stored in the DB
It is the same status whether looking at it from the orderlist or individually
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

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Quote from: iWim on September 07, 2014, 12:28:12 PM
I wanted to create a screenshot of the issue, but my client was faster and changed the status of the order, which changed also the status of the ordered product.

What I meant was that in the orderlist an order had the status Confirmed.
When I opened that order the products in that order had the status of Pending

That order was paid using iDeal, normally when someone pays that way all statuses switch to Confirmed automatically.
I have contacted the developers of the payment system. Maybe they know something.
I want to know where the staus of the product is displayed is it on your website or iDeal ones'? if it's on iDeal then it's a fault of payment processor.
http://www.mygatenow.com./2014/08/associate-o-matic-review-best-way-to.html