[SOLVED] Blank page on confirm and/or problem with e-mails

[alexzien]

When I have "Pending" set on "Default Order Status to send email to shopper" in configuration and try to confirm an order I get to a blank page instead of the confirmation page. All e-mails are sent, both to vendor and shopper though. And the order is visible in VM admin.

When I instead have "Confirmed" set on "Default Order Status to send email to shopper" and try to confirm an order I get to the confirmation page and I see my order total and order-id. But this time no e-mails are sent, either to vendor or shopper. I still see the order in VM admin though.

Someone who know what could be wrong here?


I use Virtuemart v. 2.0.26d

[alatak]

Hello
A blank page usually means a fatal error.
The best way to find why you have a fatal error is to turn the joomla error report parameter to Maximum.

Did you update virtuemart and the AIO?

Which payment method are you using?

[alexzien]

Hello
A blank page usually means a fatal error.
The best way to find why you have a fatal error is to turn the joomla error report parameter to Maximum.

Did you update virtuemart and the AIO?
Which payment method are you using?

I have tried to turn on error reporting but I can't see any errors on the checkout page. And when I get to the blank page the error reporting is gone.

Yes, Virtuemart and AIO is updated. And the plugin tables are updated too.

Link to the store: http://goo.gl/oXMfq7

I'm using the standard payment method. It works perfectly with Paypal, because it changes the status on the order to Confirmed. The problem is when I have the setting to send e-mails to vendor and buyer on Pending.

[alexzien]

I actually still have this problem. But now no e-mails are being sent either way. When I remove Pending from "Default Order Status to send email to shopper" and "Default Order Status to send email to vendor" I get to the correct confirm page. But as soon as I add Pending I get to a blank confirm page.

I have tested contact forms and newsletters and they also don't send any e-mails now. When I click at "Send" from a contact form I also get to a blank page. The same when I try to send a test e-mail with jNews.

In global configuration I have tried PHPmail, SMTP and sendmail. But with the same result.

When I turn on error reporting I get this error:

Code Select Expand

Strict Standards: Declaration of JParameter::loadSetupFile() should be compatible with that of JRegistry::loadSetupFile() in /var/www/vhosts/domain.com/httpdocs/libraries/joomla/html/parameter.php on line 512 Fatal error: Class 'PHPMailer' not found in /var/www/vhosts/domain.com/httpdocs/libraries/joomla/mail/mail.php on line 22


J 2.5.19
VM 2.0.26d

Updated AIO and plugin tables.

[alexzien]

Solved it. Seems like our hosting provider removed the file PHPMailer.php in libraries/phpmailer/. When I re-added that file it all started to work again.

[jenkinhill]

Seems like our hosting provider removed the file PHPMailer.php in libraries/phpmailer/

Sounds like time to change host if they do something like that!