Configuration link in VM admin panel triggering 503.

[LauraRey]

Hi folks,

After three days of searching the nets, forums, and spending some quality time with the hosting company that my client is using, I've got a problem I just can't seem to figure out.

First, the platform:

PHP Built On            Linux 01-sh-r07u13-ss11.simplehelix.com 2.6.18-348.16.1.el5 #1 SMP Wed Aug 21 04:00:25 EDT 2013 x86_64
Database Version    5.0.51a-community
Database Collation    utf8_general_ci
PHP Version            5.3.10
Web Server            LiteSpeed
WebServer to PHP Interface    litespeed
Joomla! Version    Joomla! 2.5.17 Stable [ Ember ] 18-December-2013 14:30 GMT
Joomla! Platform Version    Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT

Virtuemart 2.0.26a


Now for the problem...

When I select the configuration option in the VM Admin panel, it times out.

Here are the errors:
2014-01-04 20:06:10.537 [INFO] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] connection to [/tmp/lshttpd/APVH_www.kid-sounds.com_Suphp.sock.812] on request #0, confirmed, 1, associated process: 27395, running: 0, error: Connection reset by peer!
2014-01-04 20:06:18.002 [INFO] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] connection to [/tmp/lshttpd/APVH_www.kid-sounds.com_Suphp.sock.812] on request #0, confirmed, 1, associated process: 27422, running: 1, error: Connection reset by peer!
2014-01-04 20:06:18.002 [NOTICE] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] Max retries has been reached, 503!
2014-01-04 20:06:18.004 [NOTICE] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] oops! 503 Service Unavailable
2014-01-04 20:06:18.004 [NOTICE] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] Content len: 0, Request line: 'GET /joomla2.5/administrator/index.php?option=com_virtuemart&view=config HTTP/1.1'
2014-01-04 20:06:18.004 [INFO] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] Cookie len: 349, accordeon=4; fa4de853f32dc7c81f724442ed84dbe6=d925a20e8be198e6a6d707dbef48ffe7; ys-vmconfiguration-active=s%3Aext-comp-1008; switchmenu=1; 84208e676cd0cefc250096f3217cc43e=a5b35c4380364a920eb0024d5a0e40e2; jpanesliders_sliders=0; jpanesliders_panel-sliders=0; jpanesliders_permissions-sliders=0; configuration=filters; information=phpinfo; vmapply=0
2014-01-04 20:06:18.004 [INFO] [135.23.150.52:57326-0#APVH_www.kid-sounds.com] File not found [/home/kidsound/domains/kid-sounds.com/public_html/503.shtml]



Suggestions would be greatly appreciated.  My client is facing a deadline and I'd like to help them.

Thanks,
Laura