HELP! Order confirmation emails not arriving to vendor, admin or shopper!!!

[erica23]

I am using Joomla 2.5.9 and Virtuemart 2.0.20a

My site was working fine and bother vendor and shopper were receiving both confirmation emails
1. from the site when the order was confirmed on site
2. from paypal once order was finalized and payment was complete

Everything was working great and then all of the sudden overnight the vendor nor the shopper are receiving these confirmation emails, just the paypal confirmation email.  The problem is that the paypal confirmation email does not have order details, just order number and shopper info, so the vendor cannot complete an order and the shopper cannot see what exactly they purchased.

I have been working on this for over a week now and cannot figure out what the issue could be.  I have tried many, many different things, along with researching this only and read all of the forums, but nothing has worked yet.

PLEASE HELP ASAP....THIS IS URGENT, as this is a clients site and they need to see the orders (instead of me entering backend and making of pdf of each order to email them...)

Thanks,
Erica

[jenkinhill]

I don't know if this is the problem, but Paypal have made changes just recently - the current VM version has an updated PayPal plugin.

In any case you are strongly advised to update. Both your Joomla and VirtueMart versions are old and have known critical security issues which have already been exploited by hackers. Current versions are J2.5.14 and VM2.0.24  - test the update on a backup copy of the live site first.

See the note in the security update announcement about template overrides (if you use them):  http://virtuemart.net/news/latest-news/446-important-security-release-vm-team-at-joomladay-germany
And see http://forum.virtuemart.net/index.php?topic=118683

[erica23]

Thank you for your response! I have tried updating joomla and virtuemart many times on my test site and the order confirmations still don't come through.
I did this again, but with the versions that you suggested and still nothing...and now I get blank white pages throughout the site instead of the template that I have, here is an example of what I'm referring to: http://190.107.154.119/ec/gentlet/index.php?Itemid=148

I am very worried about this issue, do you have any other ideas of things I could try to get this working?  This is a client's site and I have to send them every order separately, the big problem is when I have days that I am unable to get online or check the backend.

Please advise, thanks for your assistance!
-Erica

[Maxim Pishnyak]

Your numeric domain shows that you are using not professional web hosting. You could test your web shop in real web hosting environment.

[jenkinhill]

Template errors on update to 2.0.24 is usually due to incorrect configuration - see  http://forum.virtuemart.net/index.php?topic=118946.msg404053#msg404053

[erica23]

Thanks.  The link I posted above is only the sample site where I am testing things.  It is an exact copy of the site I have live at www.gentlet.com.  I will read the forum you suggested and let you know if anything there works.  Thank you both very much for your input!

-Erica

[erica23]

Just tested your suggestion and it is already set to "use joomla default".  Any other suggestions? Hmm....I have tried so many different things and just can't figure this one out.

Thanks again for your help!

[Maxim Pishnyak]

URL with issue on your www.gentlet.com?

[erica23]

I am assuming you are asking for the url to where the error is on the live site?
Since it is an internal error: the shopper, vendor nor admin are receiving the order confirmation emails, only the paypal confirmation that includes just tee order number, not order details, but because of this being an internal error, I don't have an exact link to send you.

Have you heard of this problem before?

I've been reading and testing many things, but it seems others have had similar issues, but not exactly the same and the have found fixes.  I have tried what worked for them, but nothing is fixed yet.

Please help, thanks!!

[Maxim Pishnyak]

Listen me, please.

http://190.107.154.119/ec/gentlet/index.php?Itemid=148

URL with issue on your www.gentlet.com?

And

I've been reading and testing many things, but it seems others have had similar issues, but not exactly the same and the have found fixes.  I have tried what worked for them, but nothing is fixed yet.

What did you try? Be more specific.

[knapperture]

I am having the same type of issue.
Joomla! 2.5.11 VM 2.0.24

The site had been sending confirmation emails to the store admin and shopper. Then the emails stopped going to the store admin. I belive the client may have changed their contact info and user name. I have ben back into the backend and added a new vendor, but there are still no confirmation emails to that vendor. I checked the PHP my admin and confirmed the user is set up as a vendor.

[swilkerson]

We have had the same issues since upgrading two days ago - no order email confirmations to shopper or admin. 

Joomla 2.5.6
VM 2.0.24

We have been scouring for fixes, have not found any reason this should not be working.
All emails for store admin (gmail email)  match joomla user and global email config.
Super Admin in Joomla is Vendor and Storekeeper of VM, and info matches.

Not sure if this has anything to do with the problem, but we used the VM 2 Migrator Extension to migrate from VM 1.1.9. Just after migration, we noticed the SHOP Configuration info was showing an error for a missing user and would not load the vendor details correctly. It was asking for a random id number "342" whereas the previous storekeeper id was 1988. So we changed the storekeeper id from 1988 to 342, edited usergroup_map in database to 8 & 2 and voila!  The SHOP in config was showing the vendor info.

However, still  no-go on the emails. Could we try anything else? This seems to a wide-spread issue with no resolve unless I've missed the solution somewhere along the way.

[markito]

Same issue here, no order email confirmations since upgrading to VM 2.0.24

Joomla 2.5.14
VM 2.0.24

[johnlanglois]

We are having the same issue on VM 2.0.24 and Joomla 2.5.14 and PHP 5.3

[Carlos-Venegas]

SOMETIMES YOU NEED SOME SUNSHINE AND HACKING - LUCKY FOR ME I KNOW PATRICK AKA "PMALKMES"

Check out the solution on Page 2: http://forum.virtuemart.net/index.php?topic=119395.15