no option to select shipping

[icecrafters]

A week ago the site stopping displaying and charging shipping. Not sure why we had not changed anything.  I have alatak.net ups shipping rates. I have read and reviewed all our settings to no avail. I have emailed alatak but they need an order number. We purchased the extension in 2017 so I do not have an order to refer to. It says no order number no response. I really need help. It is letting orders go through and not charging shipping. Please, anyone, tell me how to proceed!!!

[GJC Web Design]

I would assume a 2017 shipping plugin is no longer working properly and you need the latest version.
APIs often change....

[icecrafters]

so would that just make it stop working? How can I be sure?
Are there not any steps to take to try to get to work? It was working one week ago.

[GJC Web Design]

seems it hasn't changed since 2017 so probably not.... latest is 1.0.11

    <name>UPS rates for VirtueMart</name>
    <creationDate>May 2017</creationDate>
    <author>Valérie Isaksen (www.alatak.net)</author>
    <authorUrl>https://www.alatak.net</authorUrl>
    <copyright>Copyright (C) 2012-2017 Alatak.net. All rights reserved</copyright>
    <license>gpl-2.0.txt</license>
    <version>1.0.11</version>

you need to do the basic debugging to try and find the problem

[jenkinhill]

It may be worth checking if your host made any server changes, such as updated PHP. Also check your error files to see if anything has been recorded there, and finally turn on debug to follow the interraction with UPS plugin.

[icecrafters]

OK, how do i check error files?  I turned on debugging in the shipping setting, do I need to turn it on somewhere else?
and PHP? I am super new at this. I was given this task with no previous experience lol so I am really working to get this fixed.
All help is appreciated.

[jenkinhill]

Have you never used Joomla?  You have some learing to do!

FTP to te server to see error files, location depends on how old the site is, you are lookig for error.php which could be in the site route or in logs directory or administrator/logs directory  But if you are new to this you may not understand what they tell you.

Debug is turned on in VirtueMart Configuration/Shop under Advanced Settings (and also in Joomla Golgal configuration/System, but you may not need this).

[icecrafters]

YES, i am very new. Our website has been around for years, but I now am tasked with keeping it up to speed.
I can add and alter products, update and renew extensions. Everything I have done so far is pretty basic.
I appreciate all the help. I will try and see if I can figure out what you have directed me to do and post again
tomorrow.
Thanks

[icecrafters]

Not sure if this is relevant but I turned on debugging and found this
"VirtueMartControllerShipmentmethod" Finished task edit: 0.181066989898682
probably nothing but I'm lost lol

[GJC Web Design]

its nothing -- just the time taken to run the function...  if you don't have the skills then you need to employ someone..

although a cheaper option would be to pay up for a new plugin and get Alatak to fix the problem

[jenkinhill]

For my US sites I use a UPS plugin from Park Beach and have never had a problem with it.
https://www.parkbeachsystems.com/products/virtuemart-ups-shipping

[icecrafters]

my Joomla is 3.9.22
virtue mart is 3.8.4  10335
how do i find PHP?

[pinochico]

how do i find PHP?

maybe you can try find on google before asking?

https://www.google.com/search?client=safari&rls=en&q=ho+do+I+find+PHP+version+on+joomla+site&ie=UTF-8&oe=UTF-8

result:
https://joomla-and-more.com/2014/01/30/how-to-find-the-php-version-of-your-host-inside-joomla-3-x/

[icecrafters]

Thanks for the links, I am going to read up.