Customers do not receive confirmation mail when they place an order.

[denharry]

Can someone help me? I have to take over this webshop? I did not build it myself. The webshop is not built up too logically, but I do not change that much. Customers do not receive confirmation mail when they place an order. What can I do about this or can someone help me?
https://www.triobaits.be/joomla/index.php/nl/
VirtueMart 3.2.14
joomla 3.8.6
php 7.0.28

[jenkinhill]

Usual reasons for not sending not email on ordering:

The payment plugin does not return a confirmed order status to VirtueMart.
The "Default Order Status to send email to shopper" is incorrectly set in VM Configuration/Emails.

[denharry]

I have tried to change this but it remains the same. Can I do or try something else?

[jenkinhill]

Change what?

[denharry]

"Default Order Status to send email to shopper"
I put this on everything "select all"

[jenkinhill]

So most likely "The payment plugin does not return a confirmed order status to VirtueMart."   - check the status of the orders!

Does the vendor receives the order emails?

[denharry]

The vendor receives the emails.