It does not send email in "Ask question about this product"

[bsdinsight]

Hi all

I tried to enable "Ask questions about this product" and the system does not send email. I got a blank sceen after submit to send email



Please help me to fix it.

Thanks in advance.

[jenkinhill]

Works fine for me on all my VM2.6.12 sites. You have a commercial template there, so as usual, switch to Beez to determine if something in your template is causing this not to work, such as a JavaScript conflict.

[bsdinsight]

Tks for your support, I have changed to Beez, and it is same problem.

I am very new with WM - Who the email send to?(Shopper, Manufacture, of Joomla Admin) Do I need to config in WM?

[jenkinhill]

Email is sent to the vendor using the address set under the shop/Shopper Information tab.

In Configuration/Shopfront to test this you should have "Allow non logged-in to send a recommendation or ask a question" selected and "Use ReCaptcha for recommendation and ask a question" turned off.

[bsdinsight]

Thanks, I did and test, but it is same problem - can you help me to test in my site http://store.bsdinsight.com?

Thanks in advance.

[GJC Web Design]

gives
"NetworkError: 500 Internal Server Error - http://store.bsdinsight.com/solutions/sap/sap-lumira/sap-lumira-detail?tmpl=component"  when submitted
You need to do all the nomal 500 server error investigations listed on many posts on this forum

[bsdinsight]

gives
"NetworkError: 500 Internal Server Error - http://store.bsdinsight.com/solutions/sap/sap-lumira/sap-lumira-detail?tmpl=component"  when submitted
You need to do all the nomal 500 server error investigations listed on many posts on this forum

So I think that it takes a lot of time, and I am new with WM. I am thinking to disable this feature.

[stanoli]

I found another solution.
In Virtuemart -> Configuration -> Templates
Enable: Using the virtuemart jquiry

Now it works for me, for unregistered users